Rita Manchester
Farmington,NM
Summary
Dynamic insurance professional with a proven track record at Secure Insurance LLC, excelling in sales management and client relationship management. Recognized for innovative strategies that propelled the agency to top performance, I foster team leadership and drive business growth, achieving multiple awards for outstanding service and sales excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Co-Owner, Manager & Sales Team Leader
Secure Insurance LLC
Farmington, NM
01.2005 - Current
- Co-founded and co-manage a thriving independent insurance agency offering a full range of personal and commercial insurance products.
- Recruit, train, and mentor sales professionals, office/field underwriting, fostering a team culture focused on performance and client satisfaction.
- Grew agency into one of the top-performing offices in the region, recognized for innovation and outstanding service.
- Awards: Business of the Year (2023, 2024)
- Top Sales Awards for multiple carrier partners (top sales, top agency, top life producer and top commercial agent)
Medical Claims Specialist
San Juan Regional Medical Center
Farmington, NM
01.2002 - 01.2005
- Managed and processed medical insurance claims, ensuring accuracy, compliance, and timely resolution.
- Worked closely with healthcare providers and insurers to address billing discrepancies and support patient needs.
Customer Service Representative (CSR)
Farmers Insurance
Farmington, NM
01.1999 - 01.2002
- Offered customer support and policy servicing for a Farmers Insurance agency.
- Assisted with claims processing, billing inquiries, and policy updates.
- Developed foundational knowledge of the insurance industry and built strong client service skills.
Education
Associate of Applied Science - Business
San Juan College
Farmington, NM05-1989
Skills
- Insurance Sales & Service
- Insurance underwriting
- Policy writing
- Sales management
- Client relationship management
- Team leadership
- Regulatory compliance
- Customer service
- Employee training
- Business development
- Goal setting
- Policy and procedure implementation
- Customer retention
- Systems management
- Cash flow management
- Creative thinking
- Small business operations
- Recruiting and training
- Accounting operations
- Customer relations
- Financial planning
- Product development
- Networking strategies
- Staffing
- Records management
- Business growth
- Sales strategies
- Multitasking and organization
- Clear communication
- Human resources management
- Employee management
- Team building
- Data analysis
- Verbal and written communication
- Team Leadership & Training
- Claims Management
- Business Development
- Client Relationship Management
- Award-Winning Performance
- Operations & Compliance
- Strategic Growth Planning
Affiliations
- Member, Independent Insurance Agents of America Association
- Community Involvement: Local Small Business Advocate, President of San Juan County Sheriff's Foundation, Farmington Red Coats, Farmington Chamber, Aztec Chamber, Bloomfield Chamber
Awards
- Business of the Year, Secure Insurance LLC - 2023, 2024
- Top Sales Performance, Multiple Insurance Carriers - 2017-2024
Accomplishments
- Business of the year 2023-2024
- Life sales of the year 2016,2017, 2018, 2022 and 2024
- Commercial sales of the year 2018, 2020, 2021 and 2023
Certification
- State Licenses NM, AZ,UT, SO, TX and IL
- Life, Accident and Health
- Property and Casualty
- Certificates
- Human Resources Management
- Stress Management
- Time Management
- Marketing Strategies
- Insurance Underwriting Principles and Practices
Timeline
Co-Owner, Manager & Sales Team Leader
Secure Insurance LLC
01.2005 - Current
Medical Claims Specialist
San Juan Regional Medical Center
01.2002 - 01.2005
Customer Service Representative (CSR)
Farmers Insurance
01.1999 - 01.2002
Associate of Applied Science - Business
San Juan College
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