Tomeka Easley
Mansfield,TX
Summary
Acquired Texas Limited Lines License and excelled in insurance sales, policy servicing, customer support, and complex account resolution.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
12
12
years of professional experience
Work History
TREASURY RESEARCH SPECIALIST
GM Financial
Arlington, TX
09.2020 - Current
- Execute loyalty and retention strategies while resolving highly complex customer accounts in a timely manner.
- Address and effectively manage complex and sensitive customer-facing issues while adhering to company policies and procedures.
- Communicate with customers through phone, email, and chat; research account and contract information and provide effective solutions.
- Partner with external business partners, team leaders, and managers to expedite resolution of complex customer and dealer issues.
- Accurately document customer requests, account information, and updates while identifying trends that can enhance the customer experience.
- Maintain a closed-loop feedback process to ensure customer requests and expectations are exceeded.
INSURANCE AGENT
Fred Loya Insurance
Longview, TX
02.2020 - 09.2020
- Analyzed potential client requirements and prepared insurance plans aligned with individual needs and financial goals.
- Maintained records and handled policy renewals and administrative policy servicing.
- Inspected and insured vehicles in accordance with company requirements.
- Prepared personalized insurance quotes and closed sales.
- Handled inbound calls regarding billing, policy changes, coverage counseling, and sales lead generation.
CUSTOMER SERVICE
Women's Center of East Texas
Longview, TX
05.2017 - 02.2020
- Handled customer service inquiries and problems by telephone, internet, and written correspondence.
- Provided resources, clothing, shelter assistance, and community support to individuals in need.
ASSISTANT PURCHASER
Trinity Rail
Longview, TX
08.2014 - 05.2016
- Verified shipments against purchase orders and coordinated with sales, marketing, administrative, and accounting teams.
- Managed high-volume paperwork and assisted with invoicing and shipping issues.
- Analyzed sales records, market trends, and economic conditions to anticipate consumer buying patterns and inventory needs.
- Trained and supervised sales and clerical staff.
Education
Associate of Applied Arts and Science - undefined
Kilgore College
Kilgore, TX12-2019
Skills
- Insurance Sales & Service
- Policy Quoting & Renewals
- Coverage Counseling
- Customer Retention
- Complaint Handling & Resolution
- Billing Support
- Client Relationship Management
- Database Management
- Technical Support
- Training & Mentorship
- AS400
- Microsoft Office Suite
Personal Information
Title: Insurance Sales and Customer Service Professional
Certification
Texas Limited Lines License
Timeline
TREASURY RESEARCH SPECIALIST
GM Financial
09.2020 - Current
INSURANCE AGENT
Fred Loya Insurance
02.2020 - 09.2020
CUSTOMER SERVICE
Women's Center of East Texas
05.2017 - 02.2020
ASSISTANT PURCHASER
Trinity Rail
08.2014 - 05.2016
Associate of Applied Arts and Science - undefined
Kilgore College