Mandi Luna
Omak
Summary
Dedicated Certified Medical Assistant with extensive experience in providing high-quality patient care and supporting medical teams in fast-paced environments. Seeking contract or travel opportunities to leverage my skills in patient assessment, clinical procedures, and administrative support to contribute to diverse healthcare settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager & Senior Tax Analyst
H&R Block
12.2013 - Current
- Manage operations for three offices, including recruitment, scheduling, and client management
- Spearheaded marketing campaigns and client acquisition events, contributing to significant revenue and client growth
- Led tax preparation services, appointment scheduling, and client communications, including direct interactions with the IRS on behalf of clients
- Successfully met and exceeded revenue and client growth targets consistently over 5+ years
Travel Medical Assistant
Sunbelt Staffing LLC
10.2024 - 06.2025
- Assisted in patient intake by recording vital signs, medical history, and preparing patients for examinations.
- Coordinated patient scheduling and follow-up appointments to ensure efficient clinic operations.
- Monitored and documented patients' vital signs and health status to support clinical decision-making.
- Maintained cleanliness and organization of medical equipment and exam rooms to ensure a safe environment.
- Administered medications and injections under the supervision of healthcare providers, adhering to safety protocols.
- Performed routine laboratory tests and collected specimens, ensuring accuracy and compliance with regulations.
Certified Medical Assistant
Mid-Valley Clinic
09.2022 - 03.2024
- Provided patient care and assistance, assisted with patient intake, including recording vital signs, medical history, and preparing patients for examinations or procedures
- Performed clinical tasks such as drawing blood, administering medications or injections, and assisting healthcare providers during exams or minor surgeries
Medical Assistant
Columbia Basin Hospital
05.2013 - 09.2016
- Ensured efficient medical office operations while delivering high-quality patient care and support
- Conducted vital signs, EKGs, venipuncture, and lab tests; assisted physicians in sterile procedures, ensuring patient safety and care
Home Health & Hospice Caregiver
Critical Nurse Staffing
12.2011 - 06.2013
- Collaborated with healthcare teams to develop care plans tailored to patients’ evolving conditions
- Provided comprehensive care to homebound patients, assisting with ADLs and managing hospice care needs
Med Aide/Supervisor
Apple Meadows
11.1999 - 09.2009
- Supervised a team of 15+ staff members, ensuring high-quality care and adherence to healthcare protocols
- Worked closely with administration to maintain compliance with state regulations and improve care standards
- Oversaw medication administration and monitored residents for changes in health status, addressing issues promptly
Education
Associate Degree - Medical Assisting
Wenatchee Valley College
Wenatchee, WA01.1998
Skills
- Healthcare Administration: Staff management, patient care coordination, compliance with healthcare regulations
- Medical Office Operations: Scheduling, EMR systems, process improvement, patient communication
- Clinical Expertise: Phlebotomy, EKG, venipuncture, dementia care, lab procedures
- Leadership: Team supervision, employee training, conflict resolution, quality improvement
- Technical Proficiency: Microsoft Office Suite, Excel, EMR systems, medical software
- HIPAA compliance
- Specimens collection and processing
Certification
- CMA - Certified Medical Assistant
Timeline
Travel Medical Assistant
Sunbelt Staffing LLC
10.2024 - 06.2025
Certified Medical Assistant
Mid-Valley Clinic
09.2022 - 03.2024
Office Manager & Senior Tax Analyst
H&R Block
12.2013 - Current
Medical Assistant
Columbia Basin Hospital
05.2013 - 09.2016
Home Health & Hospice Caregiver
Critical Nurse Staffing
12.2011 - 06.2013
Med Aide/Supervisor
Apple Meadows
11.1999 - 09.2009
Associate Degree - Medical Assisting
Wenatchee Valley College