Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Affiliations
Software
Languages
Interests
Timeline
Jennifer Halpin

Jennifer Halpin

Sales Operations Manager
Broad Brook,CT

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefitsPaid time off401k matchPaid sick leaveFlexible work hours

Summary

Dynamic Sales Operations Manager with over 13 years of experience in the industrial manufacturing sector, recognized for driving operational excellence and enhancing sales performance. Proven track record as a decisive team leader, showcasing exceptional attention to detail and a persuasive communication style that fosters collaboration and motivates teams. Adept at leveraging analytics to inform strategic business decisions, resulting in improved efficiency and revenue growth. Committed to delivering results and exceeding organizational goals through innovative problem-solving and a customer-centric approach.

Overview

20
20
years of professional experience

Work History

Sales Operations Manager

Scapa Tapes North America LLC
Windsor, CT
06.2012 - 02.2025

* Managed, developed and maintained annual budget and supported sales leadership in management and presentations.
* Developed client-focused sales plans for the sales team and created ways for them to accomplish sales targets.
* Delivered bookings, revenue, profit growth objectives and sales forecasts to upper management on weekly, monthly and quarterly basis, most often via presentations.
* Tracked business performance against budgeted revenue expectations of sales team.
* Streamlined workflows, including CRM management, to show efficiencies and deficiencies to upper management.
* Tracked sales pipeline, reporting tools and maintained sales dashboard.
* Created pricing and coordinated price deals as appropriate, all while protecting gross margin.
* Collaborated on a regular basis with cross-functional departments, including coordinating with R&D, engineering, and operations as the conduit to the sales team while they worked to close business.

Territory Sales Representative

BioSafe Systems
East Hartford, CT
02.2005 - 01.2012

* Daily contact with customers and distributors assisting with product usage.

* Customer service for all incoming calls.

* Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.

* Handled accounts in designated 12-state territory.

* Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

* Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Bachelor of Arts - Spanish and Sociology

Central Connecticut State University, New Britain, CT
05.1999
  • Dean’s List Fall 1994 – Spring 1999
  • Member of Alpha Kappa Delta Sociological Honor Society

Skills

  • Territory and account management (Manufacturing OEMs, including woodworking markets)
  • Top-rated sales performance, often exceeding budget targets
  • Superior customer relations
  • Complex problem resolution
  • Database/CRM use and training, including Salesforce
  • Market and competitive analysis
  • Sales tracking
  • Business development
  • Customer-focused solution development
  • Persuasive sales presentations
  • Strategic planning

Accomplishments

  • 13 years with the same company, achieving multiple awards.
  • Trained entire North American Sales Team to use Microsoft Dynamics CRM.
  • Created and ran sample program where product samples were ordered and shipped to customer within 24-48 hours. Was recognized by upper management for this accomplishment.
  • Sold about $5MM worth of product per year.
  • Handled an average of 150 accounts per year (distribution and OEM).

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Alpha Kappa Delta Honor Society

Software

Microsoft Office Suite

Salesforce,com CRM System

Microsoft Dynamics CRM System

Languages

English
Native or Bilingual
Spanish
Elementary

Interests

Reading

Watching Football

Timeline

Sales Operations Manager - Scapa Tapes North America LLC
06.2012 - 02.2025
Territory Sales Representative - BioSafe Systems
02.2005 - 01.2012
Central Connecticut State University - Bachelor of Arts, Spanish and Sociology