Microsoft Office Suite

Dynamic Sales Operations Manager with over 13 years of experience in the industrial manufacturing sector, recognized for driving operational excellence and enhancing sales performance. Proven track record as a decisive team leader, showcasing exceptional attention to detail and a persuasive communication style that fosters collaboration and motivates teams. Adept at leveraging analytics to inform strategic business decisions, resulting in improved efficiency and revenue growth. Committed to delivering results and exceeding organizational goals through innovative problem-solving and a customer-centric approach.
* Managed, developed and maintained annual budget and supported sales leadership in management and presentations.
* Developed client-focused sales plans for the sales team and created ways for them to accomplish sales targets.
* Delivered bookings, revenue, profit growth objectives and sales forecasts to upper management on weekly, monthly and quarterly basis, most often via presentations.
* Tracked business performance against budgeted revenue expectations of sales team.
* Streamlined workflows, including CRM management, to show efficiencies and deficiencies to upper management.
* Tracked sales pipeline, reporting tools and maintained sales dashboard.
* Created pricing and coordinated price deals as appropriate, all while protecting gross margin.
* Collaborated on a regular basis with cross-functional departments, including coordinating with R&D, engineering, and operations as the conduit to the sales team while they worked to close business.
* Daily contact with customers and distributors assisting with product usage.
* Customer service for all incoming calls.
* Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
* Handled accounts in designated 12-state territory.
* Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
* Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Microsoft Office Suite
Salesforce,com CRM System
Microsoft Dynamics CRM System
Reading
Watching Football