Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hammer

Roseville,Ohio

Summary

Accomplished Account Manager with a proven track record at 5Bs, adept in client relations and account management. Demonstrated ability to enhance client satisfaction and retention through exceptional service and relationship building. Skilled in team collaboration and leveraging both hard and soft skills to achieve and surpass goals.

Overview

26
26
years of professional experience

Work History

Account Manager

5Bs
Zanesville, OH
06.2018 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Operations Manager

Big Sandy Superstores
Zanesville, OH
07.2016 - 06.2018

Service Manager

Centennial Park Harley Davidson
Pataskala, OH
08.2015 - 07.2016

Operations Manager

HH Gregg Appliances and Electronics
Zanesville, OH
09.2014 - 08.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Laborer

AutoZone
Zanesville, OH
06.1998 - 06.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Education

Diploma -

Philo High School
Duncan Falls, OH
05.1998

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Goal-Oriented

Timeline

Account Manager

5Bs
06.2018 - Current

Operations Manager

Big Sandy Superstores
07.2016 - 06.2018

Service Manager

Centennial Park Harley Davidson
08.2015 - 07.2016

Operations Manager

HH Gregg Appliances and Electronics
09.2014 - 08.2015

Laborer

AutoZone
06.1998 - 06.2014

Diploma -

Philo High School
Jennifer Hammer