Accomplished Account Manager with a proven track record at 5Bs, adept in client relations and account management. Demonstrated ability to enhance client satisfaction and retention through exceptional service and relationship building. Skilled in team collaboration and leveraging both hard and soft skills to achieve and surpass goals.
Overview
26
26
years of professional experience
Work History
Account Manager
5Bs
Zanesville, OH
06.2018 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Manager
Big Sandy Superstores
Zanesville, OH
07.2016 - 06.2018
Service Manager
Centennial Park Harley Davidson
Pataskala, OH
08.2015 - 07.2016
Operations Manager
HH Gregg Appliances and Electronics
Zanesville, OH
09.2014 - 08.2015
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Laborer
AutoZone
Zanesville, OH
06.1998 - 06.2014
Loaded, unloaded, and moved material to and from storage and production areas.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Improved worksite efficiency by maintaining clean and organized work areas.
Performed general housekeeping and cleaning tasks.