JENNIFER HANAU
Allen
Overview
24
24
years of professional experience
Work History
Client Development Coordinator
Arriva Translations
Allen, TX
01.2022 - Current
- Cultivate and manage relationships with law firms and court reporting firms to support their interpreter and translation needs.
- Spearhead the identification of in-person office visits and meetings to introduce language service solutions and strengthen client partnerships.
- Build strong relationships within the Texas legal community through networking and industry events.
- Attend Texas Court Reporters Association events to promote relationships with court reporters and keep abreast of current industry trends and needs.
- Member of the Fort Worth Paralegal Association to connect with legal professionals.
- Contribute to new business development activities through networking events, Texas industry associations and outreach to law firms and court reporting firms.
- Maintain communication with key accounts to ensure high level of client satisfaction.
- Identify opportunities to expand services within existing accounts and strengthen long-term client relationships.
Scheduling Coordinator
Huseby, Inc.
Charlotte, NC
09.2002 - 08.2022
- Demonstrated versatility over 20 years in the global litigation support services industry.
- Provided superior customer service for regional clients.
- Arranged court reporters, interpreters and videographers to attend depositions, meetings, hearings and trials (both in person and virtual).
- Anticipated needs and proactively took initiative.
- Adept at human resource management.
- Coached and educated in Scheduling Best Practices.
- Operated both independently and as a team member, with strong organizational skills.
- Reacted both quickly and professionally to a high volume of e-mail communication related to court reporters' needs and concerns.
- Joined training sessions regarding state-of-the-art products and services to stay current with industry trends.
Education
Bachelor of Arts (BA) - Corporate Communications
ELON UNIVERSITY
Elon, NCSkills
- Microsoft Office
- Account management
- Relationship management
- Project management
- Calendar coordination
- Collaboration
- Customer engagement and support
Timeline
Client Development Coordinator
Arriva Translations
01.2022 - Current
Scheduling Coordinator
Huseby, Inc.
09.2002 - 08.2022
Bachelor of Arts (BA) - Corporate Communications
ELON UNIVERSITY