JENNIFER HANSCOM
Pensa Systems
Fraziers Bottom,WV
Work Preference
Work Type
Full TimePart TimeContract WorkGig Work
Location Preference
Remote
Minimum Desired Compensation
$60000/yr
Important To Me
Company CultureWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementPaid sick leave
27
Years of experience
Detail-focused banking operations specialist who supports cash vault, deposit, and teller functions with accuracy and consistency. Brings experience in cash reconciliation, general ledger balancing, audit support, and process improvement while helping protect cash counts and resolve customer claims.
Work History
Field Data Scanner
3 Years 8 Months- Scanned inventory using handheld devices for Pensa Systems operations.
- Verified barcode labels against item records.
- Recorded scanned data into inventory tracking systems.
- Inspected packages for label accuracy before scanning.
- Reviewed electronically scanned document images to verify accuracy.
- Reported any malfunctions immediately to supervisor or IT personnel for prompt resolution.
Cash Vault Services
3 Years 6 Months- Balance Processor/BAMS April 2026 through August 2026
- Support bulk cash processing prepared by tellers.
- Verify cash counts for accuracy.
- Verify cash for each bank at end of day.
- Image and balance processed deposits.
- Review all processed deposits for accuracy at end of day.
- Assisted tellers with processing throughout the day, ensuring smooth operations.
- Troubleshot machine issues to restore normal operation quickly.
- Identified and implemented strategies to enhance efficiency in daily processing tasks.
- Researched customer claims
- Operated M-5 machinery, August 2025 to April 2026.
Deposit Operations
8 Years 6 Months- Managed and resolved overdraft items, maintaining account integrity and enhancing customer satisfaction.
- Processed ACH disputes
- Process debit card disputes in entirety
- Balance general ledger accounts
- Investigated and addressed unlisted items to maintain accurate financial records.
- Collaborated with auditors to ensure compliance and accuracy in financial reporting, enhancing trust in financial statements.
- Developed and documented procedures for branches and deposit operations to standardize processes and improve operational efficiency.
- Processed customer payroll payments
- Worked with other departments and branches regularly
- Contributed to the opening, relocation, and closing of branches.
- Conducted training sessions for coworkers on branch operations and procedures. Conducted training sessions for branch employees for various functions.
- Collaborated with team members to support bank conversions.
Head Teller / Accounts Representative
3 Years 7 Months- Supervised teller operations to ensure efficiency and adherence to branch standards
- Managed cash ordering and shipping for branch to maintain optimal cash levels
- Balanced assigned Teller drawer and vault daily
- Conducted thorough audits to ensure compliance with financial regulations.
- Delivered customer service by resolving inquiries and facilitating transactions
- Opened and closed personal and business accounts
- Developed weekly work schedules for tellers to optimize branch operations.
Deposit Operations
4 Years 8 Months- Opened and closed personal and business accounts
- Managed cash transactions efficiently
- Addressed overdraft issues promptly to maintain customer satisfaction
- Investigated and resolved unlisted account discrepancies
- Balanced general ledger accounts to ensure accurate financial reporting
- Developed procedures for operations in new bank branch
- Worked with auditors
Education
With Honors
Skills
Vault operations
Cash balancing
Cash reconciliation
Deposit imaging
Currency verification
General ledger
Audit support
Dispute resolution
Cash logistics
Problem solving
Customer service
Team collaboration
Time management
Written communication
Relationship building
MOST RECENTLY
I made a life decision to relocate and care for my grandmother, thus resigning from Brinks. I am eager to get back into the workforce and be a part of a company that makes a difference in the lives of their employees and the community. Thank you for your consideration.
Timeline
Cash Vault Services
Brinks
02.2023 - 08.2026Read More
Field Data Scanner
Pensa Systems
01.2023 - 09.2026Read More
Deposit Operations
Florida Community Bank
11.2007 - 05.2016Read More
Head Teller / Accounts Representative
Riverside Bank of the Gulf Coast
04.2004 - 11.2007Read More
Deposit Operations
SunCoast Bank
08.1999 - 04.2004Read More
Ashtabula High School
Read More