Jennifer Hanson
Bristol,CT
Summary
Dynamic Front of House Manager/Server with proven expertise in guest relations and conflict resolution, honed at George's Pizza Restaurant. Excelled in staff management, reducing turnover through effective training and mentoring. Skilled in POS system operations and staff motivation, ensuring high-quality customer service and operational efficiency. Achieved notable guest satisfaction by leveraging interpersonal skills and technical know-how. Enthusiastic and driven candidate performs well under pressure and thrives in fast paced high-volume environments. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food Service Team Leader
Cumberland Farms
Southington, CT
08.2023 - Current
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Contributed positively towards company culture by facilitating a supportive atmosphere where employees were encouraged to collaborate effectively as a team.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Streamlined food preparation processes to reduce wait times.
Front of House Manager/ Server
George's Pizza Restaurant
Unionville, CT
08.2007 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Server
Crystal Luncheonette/ Liberty Diner
Plainville, CT
04.1999 - 06.2013
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
High School Diploma -
Bristol Central High School
Bristol, CT06.1999
Skills
- Guest Relations
- Conflict Resolution
- Staff Management
- Hiring
- Training and mentoring
- Performance Evaluation
- Complaint Handling
- Employee Scheduling
- Restaurant Operations
- POS system operations
- Health and Safety Regulations
- Staff Motivation
Certification
Servsafe certified
Timeline
Food Service Team Leader
Cumberland Farms
08.2023 - Current
Front of House Manager/ Server
George's Pizza Restaurant
08.2007 - Current
Restaurant Server
Crystal Luncheonette/ Liberty Diner
04.1999 - 06.2013
High School Diploma -
Bristol Central High School