Jennifer Hanson
Chicago
Summary
Dynamic hospitality professional skilled in multitasking and staff training. Known for resolving customer issues promptly while maintaining a positive atmosphere. Proven ability to manage high-volume service periods, driving customer loyalty and operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender
Pockets Billiards
Crestwood, IL
10.2013 - Current
- Crafted cocktails and beverages, ensuring high-quality service and customer satisfaction.
- Managed bar inventory, restocking supplies to maintain optimal levels for operations.
- Trained new staff on bartending techniques, customer interaction, and safety protocols.
- Maintained cleanliness and organization of bar area to enhance efficiency and guest experience.
- Developed signature drink recipes, increasing patron interest and engagement with menu offerings.
- Resolved customer complaints effectively, fostering a welcoming environment that encouraged repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Manager
SUBWAY®Restaurants
Oak Forest, IL
10.1998 - 10.2019
- Analyzed performance metrics to identify areas for improvement, driving targeted initiatives.
- Streamlined workflows through innovative solutions, reducing turnaround times significantly.
- Mentored junior staff on best practices, fostering a culture of continuous learning and development.
- Facilitated training sessions on operational standards, improving team competency and performance outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Licensed Cosmetologist
Vagabonds
Tinley Park, IL
06.2011 - 12.2013
- Delivered customized haircuts and styling services to enhance client satisfaction.
- Utilized advanced coloring techniques to achieve desired results for diverse clientele.
- Maintained up-to-date knowledge of industry trends and product innovations.
- Implemented efficient appointment scheduling to optimize salon operations.
- Developed strong client relationships to foster loyalty and repeat business.
- Ensured compliance with health and safety regulations in all salon practices.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Bartender
J.W. Hollestiness
Tinley Park, IL
12.2011 - 10.2013
- Implemented cost-control measures for beverage purchases, improving overall profitability of bar operations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Monitored customer satisfaction, addressing concerns promptly to foster a positive bar atmosphere.
- Led bar operations during high-volume events, coordinating staff roles for optimal workflow and service speed.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Licensed Cosmetologist
Zazu Salon & Day Spa
Naperville, IL
12.2007 - 03.2008
- Demonstrated adaptability by learning new trends and techniques quickly to meet evolving client needs.
- Maintained cleanliness and organization of workstations, ensuring a professional environment for clients and peers.
- Developed knowledge of safety protocols in cosmetology practices, contributing to overall workplace safety standards.
- Engaged in ongoing professional development to stay current with latest industry trends and techniques.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Licensed Cosmetologist
Hair Cuttery
Frankfort, IL
12.2006 - 12.2007
- Delivered personalized hair and skincare services, enhancing client satisfaction and loyalty.
- Advised clients on suitable products and treatments, increasing product sales and service uptake.
- Conducted regular equipment maintenance checks to ensure safety and compliance with health regulations.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Monitored current trends to understand fashions and better serve customer needs.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Performed various hair treatments for improved client hair health and appearance.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated high level of customer service to increase retention and satisfaction.
Youth Counselor
Breman Youth Services
Oak Forest, IL
05.2001 - 08.2002
- Developed and implemented individual treatment plans for at-risk youth, fostering personal growth and resilience.
- Collaborated with multidisciplinary teams to create comprehensive support strategies tailored to each youth's needs.
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Established and maintained relationships with youth, families and community partners.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
- Enhanced youths'' self-esteem by implementing confidence-building activities and group discussions.
Education
No Degree - General Studies
South Suburban College of Cook County
South Holland, ILCosmetology License - Cosmetology
Capri Beauty College
Oak Forest, IL11-2006
High School Diploma -
Tinley Park High School
Tinley Park, IL05-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Handling difficult customers
- Hospitality service expertise
- Suggestive selling
- Food service
- Beverage preparation
- Sales expertise
Certification
- Certified Bartender, Basset Certified - 2011-present
Timeline
Bartender
Pockets Billiards
10.2013 - Current
Bartender
J.W. Hollestiness
12.2011 - 10.2013
Licensed Cosmetologist
Vagabonds
06.2011 - 12.2013
Licensed Cosmetologist
Zazu Salon & Day Spa
12.2007 - 03.2008
Licensed Cosmetologist
Hair Cuttery
12.2006 - 12.2007
Youth Counselor
Breman Youth Services
05.2001 - 08.2002
Manager
SUBWAY®Restaurants
10.1998 - 10.2019
No Degree - General Studies
South Suburban College of Cook County
Cosmetology License - Cosmetology
Capri Beauty College
High School Diploma -
Tinley Park High School