Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hanson

Pine Mountain,GA

Summary

Dynamic customer service professional with extensive experience at Wild Animal Safari, excelling in call handling and data entry. Proven ability to enhance customer satisfaction through empathy and effective communication. Skilled in appointment scheduling and records management, consistently contributing to team success and fostering positive guest experiences.

Overview

2026
2026
years of professional experience

Work History

Customer Service Phone Operator

Wild Animal Safari
  • Operated multi-line phone system to efficiently handle incoming calls.
  • Provided information to guests regarding park attractions and wildlife.
  • Assisted with ticket sales and reservations using electronic systems.
  • Maintained accurate records of guest inquiries and feedback for service improvement.
  • Collaborated with team members to ensure seamless guest experiences during peak times.
  • Addressed guest concerns promptly, enhancing overall customer satisfaction.
  • Trained new staff on phone operation protocols and customer service standards.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.

Retail Sales Associate

Wild Animal Safari
Pine Mountain, GA
12.2022 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained inventory accuracy through regular stock audits and replenishment activities.
  • Operated point-of-sale system for transactions, ensuring efficient checkout process.
  • Collaborated with team members to achieve daily sales targets and improve customer service.
  • Educated guests on wildlife conservation efforts, promoting awareness and engagement.
  • Monitored store presentation standards, ensuring a clean and inviting environment for visitors.
  • Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.

Education

General Studies

Columbus Technical College
Columbus, Georgia, GA

High School Diploma - General Education

Pennsylvania Adult Ged Program
Lancaster, PA
06.2011

Skills

Data entry

Telephone etiquette

Empathy and patience

Appointment scheduling

Social perceptiveness

Emergency response

Administrative tasks

Building rapport

Information assistance

Call distribution

Records management

Up-selling techniques

Appointment confirmation

Strong interpersonal skills

Call follow-up

Call handling

Accurate message transcription

Call transferring

Excellent phone demeanor

Timeline

Retail Sales Associate

Wild Animal Safari
12.2022 - Current

Customer Service Phone Operator

Wild Animal Safari

General Studies

Columbus Technical College

High School Diploma - General Education

Pennsylvania Adult Ged Program

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Jennifer Hanson