JENNIFER HANSON
Turner,OR
Summary
Administrative and Operations Professional with extensive experience supporting small-business operations, nonprofit programs, customer service, and community-focused organizations. Experienced in office administration, accounts payable, bookkeeping, payroll, scheduling, records management, customer communication, fundraising, volunteer coordination, and day-to-day operations. A significant portion of nonprofit rescue coordination is performed remotely, requiring strong independent work habits, organization, follow-through, and communication across multiple locations. Dependable, adaptable, and comfortable managing competing priorities with minimal supervision.
Overview
18
18
years of professional experience
Work History
RESCUE COORDINATOR / CLINIC MANAGER
Rescue Charlie's Friends
Woolwich, Maine
01.2022 - Current
- Coordinate administrative, operational, and community-facing activities for a nonprofit dog rescue and public veterinary clinic supporting approximately 500–700 animals annually.
- Perform a significant portion of rescue coordination remotely, independently managing communications, scheduling, applications, records, follow-up, and coordination with adopters, fosters, volunteers, veterinary professionals, and community members.
- Manage multiple time-sensitive priorities independently while maintaining consistent communication with people across different locations.
- Coordinate adoption and foster processes, including applicant communication, scheduling, follow-up, meet-and-greets, and placement logistics.
- Communicate professionally with adopters, fosters, volunteers, veterinarians, animal control officers, and members of the public through phone, email, messaging, and online platforms.
- Maintain organized records and manage confidential applicant and animal information.
- Coordinate veterinary appointments, medical follow-up, transportation, and logistics involving animals in different locations.
- Support fundraising, donor communication, community outreach, and nonprofit initiatives.
- Help resolve concerns and conflicts while providing compassionate, professional customer service.
- Collaborate with an in-person clinic team while independently completing substantial administrative and coordination responsibilities from a remote setting.
OFFICE MANAGER
Hanson Auto Sales
01.2018 - Current
- Manage day-to-day administrative operations for a small automotive business, supporting accounts payable, bookkeeping, payroll, customer communication, scheduling, records, and general office functions.
- Handle customer inquiries, appointment setting, service coordination, follow-up, and professional communication by phone, email, and other channels.
- Maintain financial and administrative records, process invoices and payments, and support accurate bookkeeping and accounts payable.
- Assist with small-business payroll and recurring administrative responsibilities requiring accuracy, confidentiality, and dependable follow-through.
- Coordinate multiple priorities in a fast-paced environment while working independently and ensuring customers and business needs are addressed promptly.
DIRECT SUPPORT STAFF
Margaret Murphy Center for Children
Auburn, Maine
09.2008 - 07.2015
- Provided direct support to children with autism and developmental delays in a structured, team-oriented environment.
- Collaborated with clinicians and educational professionals to support individualized goals and plans.
- Maintained detailed observations, communication, and documentation while responding calmly to changing needs.
- Developed strong skills in communication, problem solving, patience, confidentiality, and relationship building.
Education
Associate Degree in Education - Speech-Language Pathology Assistant
Kennebec Valley Community College
Skills
- Administrative Operations
- Office Management
- Accounts Payable
- Record management
- Scheduling proficiency
- Fundraising support
- Customer relationship management
- Office operations
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Compassionate customer service
- Clear oral/written communication
- Event coordination
- Administrative support
- Billing
- Facility management
- Customer service
- Scheduling coordination
- Mail handling
- Customer Service
- Scheduling
- Data Entry
- Records Management
- Vendor Coordination
- Remote Communication
- Email & Phone Communication
- Fundraising
- Donor Relations
- Volunteer Coordination
- Problem Solving
- Confidential Information
- Microsoft Office
- Proven ability to work independently from a remote setting; manage communications and schedules across locations; maintain accurate digital records; respond promptly to customers, applicants, volunteers, and partners; prioritize time-sensitive tasks; and remain accountable for projects without continuous in-person supervision
Personal Information
Title: ADMINISTRATIVE OPERATIONS CUSTOMER SERVICE
Timeline
RESCUE COORDINATOR / CLINIC MANAGER
Rescue Charlie's Friends
01.2022 - Current
OFFICE MANAGER
Hanson Auto Sales
01.2018 - Current
DIRECT SUPPORT STAFF
Margaret Murphy Center for Children
09.2008 - 07.2015
Associate Degree in Education - Speech-Language Pathology Assistant
Kennebec Valley Community College