Jennifer Hardman
Butte Fence
Filer,ID
5
years of professional experience
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Personable Hospitality Specialist with one and half years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Inside Sales/Customer Service
4 Years 10 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hospitality Team Member
1 Year 3 Months- Collaborated with various team members to meet guests' requests.
- Used ONQ to record guests' check-ins and check-outs.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Increased customer service ratings significantly through personable service.
- Greeted and assisted guests every day and gathered information about each reservation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bank Teller
3 Years 2 Months- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma
No Degree
Skills
Check-In and Check-Out Procedures
Issue Resolution
Cross-Departmental Collaboration
Dining and Amenity Recommendations
Team Leadership
Complex Problem Solving
Multitasking and Organization
Customer Service
Multi-Line Phone Systems
Positive Attitude
Adaptability and Dependability
Timeline
Inside Sales/Customer Service
Butte Fence
01.2022 - CurrentRead More
Hospitality Team Member
Hampton Inn By Hilton
08.2020 - 11.2021Read More
Bank Teller
First Federal Bank
05.2003 - 07.2006Read More
Wood River High School
High School Diploma
Read More
College of Southern Idaho
No Degree
Read More