Parker Rakestraw
Ripley,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Inside Sales/Customer Service
Motion Industries
Tupelo, MS
04.2024 - Current
- Respond to customer inquiries via email and phone, maintaining a positive tone and providing clear, helpful information
- Place and expedite orders for multiple accounts and customers
- Receive and check in UPS and freight
- Make deliveries to customers when needed
Maintenance Technician
Oil-Dri Corporation
Ripley, MS
07.2021 - 04.2024
- Improved equipment functionality by conducting regular maintenance checks and repairs
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery
- Enhanced safety measures by performing routine inspections and identifying potential hazards
- Boosted overall productivity with timely preventive maintenance on key equipment
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications
- Executed tasks within time and budget constraints
Customer Satisfaction Representative
Auto Zone
Ripley, MS
02.2021 - 04.2021
- Improved customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner
- Enhanced team performance by providing ongoing support and coaching to fellow Customer Satisfaction Representatives
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions
- Reduced response times by streamlining processes for managing incoming calls, emails, and chat messages
- Boosted customer retention rates with proactive follow-ups on pending issues or concerns
Lumberyard Worker
Freeman Lumber
Ripley, MS
03.2018 - 12.2020
- Enhanced lumber yard efficiency by organizing and maintaining inventory
- Assisted customers in selecting appropriate materials for their projects, resulting in increased customer satisfaction
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently
- Collaborated with team members to complete orders accurately and on time
- Streamlined order fulfillment by implementing an organized system for tracking customer orders and deliveries
- Provided exceptional customer service through quick response times and attention to detail, leading to repeat business
- Managed incoming shipments of lumber, verifying accuracy and quality before adding to inventory
Education
Associate of Science - Structural Welding
NEMCC
Booneville, MS04.2021
High School Diploma -
Ripley High School
Ripley, MS05.2018
Skills
- Parts Replacement
- Safety awareness
- Problem solving ability
- Hydraulic systems
- Hand and power tools
- Machine lubrication
- Organizational ability
- Call Management
- Report Generation
- Complaint resolution
- Information Security
- Product Knowledge
- Order Processing
- CRM system proficiency
- Conflict Resolution
- Customer Service
- Money handling abilities
- Complaint Handling
Timeline
Inside Sales/Customer Service
Motion Industries
04.2024 - Current
Maintenance Technician
Oil-Dri Corporation
07.2021 - 04.2024
Customer Satisfaction Representative
Auto Zone
02.2021 - 04.2021
Lumberyard Worker
Freeman Lumber
03.2018 - 12.2020
Associate of Science - Structural Welding
NEMCC
High School Diploma -
Ripley High School
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