JENNIFER HARO
San Antonio,Texas
Summary
I am a highly motivated returning applicant, with strong commitment to providing national security and public safety. Willing to learn and grow with the agency to enforce immigration, customs and agricultural laws while maintaining a professional demeanor.
Overview
10
10
years of professional experience
Work History
Sephora Beauty Advisor
Sephora
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Entrepreneur
Self Employed
08.2021 - Current
- Since the 2020 Holiday season up until present day I have been running my own at home business
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- It all started in my home kitchen selling meal preps to our local Border Patrol Officers in Uvalde which I later expanded to baked goods and my popular homemade treats
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Despite being on my own schedule and not really having anyone to report to, I was able to develop self-discipline
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Along with successes and high fives, have also come tears, doubts and lessons learned
- Running my own at home business has undoubtedly become one of the best experiences of my life
Internet Sales Manager
Griffith Ford
08.2022 - 12.2022
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- I was able to organize holiday events and help the sales team with making appointments and sales
- I was able to present my team with new ideas and work with great marketing vendors
- Some skills I acquired were technical skills, interpersonal skills, negotiation skills, listening skills, organization skills, adaptability, and great financial skills
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
Telecommunicator
Uvalde Police Dept
01.2022 - 05.2022
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
Customer Service
H-E-B
12.2014 - 01.2022
- Some of the many accomplishments I made while working for H-E-B include learning what hospitality means and how to apply it in the work environment, learning how to be a fast and productive checker, and of course growing with the company
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Provided exceptional customer service to clients, responding to questions effectively.
- Maintained positive client relationships through regular communication and excellent customer service.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Assistant Teacher/Substitute
Brackettville ISD
03.2021 - 06.2021
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
Education
Laredo College
Laredo, Texas02.2021
Texas A&M International University
Laredo, Texas02.2018
Skills
- Bilingual (English/Spanish)
- Customer Service
- Sociable
- Leadership
- Computer Proficiency
- Problem Solving
- Communication
- Time Management
- Marketing
Timeline
Sephora Beauty Advisor
Sephora
09.2024 - Current
Internet Sales Manager
Griffith Ford
08.2022 - 12.2022
Telecommunicator
Uvalde Police Dept
01.2022 - 05.2022
Entrepreneur
Self Employed
08.2021 - Current
Assistant Teacher/Substitute
Brackettville ISD
03.2021 - 06.2021
Customer Service
H-E-B
12.2014 - 01.2022
Texas A&M International University
Laredo College