Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shakir Tucker

Shakir Tucker

Brooklyn,NY

Summary

Developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Demonstrates effective communication and ability to tailor beauty solutions to individual needs. Looking to transition into new field, bringing commitment to excellence and client-focused approach.

Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products, paired with effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating welcoming environment.

Offering passion for beauty and cosmetics, with eagerness to learn and develop in retail environment. Brings ability to quickly grasp new product information and techniques, coupled with strong communication and customer service skills. Ready to use and develop makeup application and skincare consultation skills in [Desired Position] role.

Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills.

Experienced with beauty consultations and product recommendations, ensuring clients receive best advice. Utilizes in-depth knowledge of skincare and cosmetics to enhance customer experiences. Strong understanding of beauty trends and ability to build lasting client relationships.

Overview

2
2
years of professional experience

Work History

Sephora Beauty Advisor

Sephora at Kohl’s-Vestal, NY
09.2023 - 09.2025
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Developed strong relationships with key clients through regular communication and personalized support
  • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
  • Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
  • Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
  • Utilized inventory management software to track returned items, update inventory levels, and generate reports on return trends
  • Conducted regular audits of the return process to ensure compliance with company policies and procedures
  • Consistently achieved monthly sales quotas by effectively managing leads, conducting product demonstrations, and closing deals
  • Provided ongoing product training to clients, enabling them to maximize the value of their purchases
  • Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
  • Demonstrated product application techniques to educate clients on effective use of cosmetics.
  • Conducted makeup demonstrations during promotional events, driving engagement and sales opportunities.
  • Managed inventory levels, ensuring availability of popular products while minimizing stock discrepancies.
  • Collaborated with team members to maintain visual merchandising standards in line with brand guidelines.
  • Assisted in training new staff on product knowledge and customer service best practices.
  • Resolved customer inquiries and concerns promptly, fostering a positive shopping experience.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Server

Denny’s-Vestal, NY
07.2023 - 10.2023
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Collaborated with team members to create a positive work environment focused on delivering excellent customer service
  • Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
  • Trained new staff members on restaurant procedures, menu items, and customer service standards
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
  • Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
  • Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
  • Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
  • Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
  • Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
  • Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

Education

High School Diploma -

Binghamton Highschool
Binghamton, NY
06-2022

Associate of Arts - Media Arts

Binghamton University
Binghamton, NY
05-2025

Skills

  • Sales
  • Cash register
  • Computer skills
  • Beauty & cosmetics sales
  • Analysis skills
  • Time management
  • Phone etiquette
  • Makeup application
  • Customer service
  • Communication skills
  • Organizational skills
  • Product demos
  • Customer engagement
  • Flexibility and adaptability
  • Retail experience
  • Client relationship building
  • Customer consultation
  • Beauty trends
  • Personalized recommendations
  • Customer needs assessment
  • Skincare consultation
  • Demonstration skills
  • Inventory control

Accomplishments

  • Supervised team of 9 staff members.
  • Documented and resolved low BI sign-up rates which led to 30% increase of sign ups within a month.
  • Resolved product issue through consumer testing.
  • Achieved correct/accurate inventory numbers through effectively helping with replenishment, thefts, and damages. constantly made sure they were being kept up with throughout the day and/or at the end of the night. Also keeping track of items and contacting support to change on hands and maintain the accuracy after purchases.

Timeline

Sephora Beauty Advisor

Sephora at Kohl’s-Vestal, NY
09.2023 - 09.2025

Server

Denny’s-Vestal, NY
07.2023 - 10.2023

High School Diploma -

Binghamton Highschool

Associate of Arts - Media Arts

Binghamton University

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Shakir Tucker