Jennifer Harris
Poplar Grove,IL
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
SAS Retail Services
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Area Supervisor
SAS Retail Services
09.2018 - 10.2020
- Manage crew throughout 15 states it the Midwest to ensure that client needs are being serviced and growth/profit is occurring
- Duties: Scheduling/reporting/payroll approval, Staffing needs to clients concerns, Working with SMRs to build client relations and professional results
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Lead Merchandiser
SAS Retail Services
01.2017 - 09.2018
- Responsible for ensuring that products and brands are represented effectively in stores to create a positive customer experience in a retail setting
- Duties: promoting products to significantly increase their sales, ensuring each area of the store is stocked, rotated, clean and looking its best, making sure that customers find everything they need, in the right place, making recommendations and advising others on opportunities and risks, putting together merchandising plans for specific stores, completing all paperwork and administration tasks as required, working closely with the buying team on related issues, manage teams of 2-50 in a retail setting
HR Specialist
Social Velocity
01.2009 - 01.2018
- Provide recruitment and search services for executives and senior management positions in various industries
- Established and oversaw all HR for many service companies that employed over 2500+ employees from 42 nationalities and have over 50 corporate clients
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Store manager
Walmart
01.2005 - 01.2009
- Overall store profitability 4 million
- Responsible for total store operations
- I promoted to Bentonville, Arkansas where I attended their 13-week intensive management training course and then took a position within the company with the new store construction division
- I was involved in all aspects of the development and establishing new stores all over the Midwest region.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
MSHRM -
Rasmussen
Orlando, FL01.2013
BS -
Western Illinois University
01.1995
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operations Monitoring
- Planning and Implementation
- Employee relations and conflict resolution
- Staff Management
- Management
- Operations Oversight
Accomplishments
- Earned the “TWIG” Award in 2024 for Rising Stars Category.
- Supervised team of 400+ staff members.
References
- Scott Diosy, 330-241-9880
- Corey Drummond, 815-922-7928
- Patty Millard, 269-330-2708
Timeline
Operations Manager
SAS Retail Services
10.2020 - Current
Area Supervisor
SAS Retail Services
09.2018 - 10.2020
Lead Merchandiser
SAS Retail Services
01.2017 - 09.2018
HR Specialist
Social Velocity
01.2009 - 01.2018
Store manager
Walmart
01.2005 - 01.2009
MSHRM -
Rasmussen
BS -
Western Illinois University