Jennifer Harris

• Managed office tasks including: keyboarding, bookkeeping, filing, and data entry duties
• Participated in group projects to manage schedule, problem solve, and meet deadlines
• Prepared business letters, memos, flyers, agendas, minutes, and other reports
• Performed bookkeeping developing spreadsheets, financial statements, and reports

• Swept, mopped, and vacuumed floors, cleaned spills and hazards following safety guidelines
• Removed bedding and linens for laundering, disposed of trash, washed/sanitized all surfaces
• Restocked guest toiletries and complimentary items, tracked inventory for supply requests
• Inspected condition of furnishings and appliances, reported issues to maintenance
• Created cleaning schedule based on occupancy to ensure rooms ready on time for reservations
• Sorted linens, bedding, clothing garments, and biohazard items in specified bins for laundering

● Handled inbound/outbound calls, asked scripted questions, entered responses into database
● Listened to and interacted professionally with internal and external customers Set up new accounts, purchasing contracts, and other requests following company procedure
● Provided product information, promoted sales, explained warranties and installation terms
● Managed call time (in excess of 100+ calls per day) to meet daily quotas effi ciently