Jennifer Harshaw
Mount Clemens,Michigan
Summary
Experienced professional with many years' success in mentoring and developing strong healthcare teams. Talented in assisting with non-invasive and minimally invasive procedures while monitoring patients and upholding highest standards of quality and safety.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Endoscopy Technician /Medical Assistant
Henry Ford Health System
01.2016 - 01.2024
- Assists with patient preparation and positioning in Endoscopy suite
- Under direct supervision of endoscopy physician, assists with procedures
- Under direct supervision of colorectal surgeon, assists with procedures
- Obtains tissue specimens for biopsy under direction of Endoscopy physician
- Handles, cleans, and processes endoscopes with knowledge of infection control policies
- Completes all competencies associated with position
- Completed the SGNA Associates Program Sterile Processing Class
Clinical Services Clerk II
Beaumont Health System
01.2013 - 01.2015
- Pediatrics, Family Practice, Obstetrics, Internal Medicine and Endocrinology offices
- Streamlining work processes and improving office work flow by generating procedure manuals for the specific offices
- Venipuncture, vaccine administration and perform point-of-care testing
- Patient history and physical medical documentation
- Assist doctors with procedures
- Implementing patient education by providing patient with local resource information
- Maintains and orders the inventory of testing equipment, health supplies, and vaccinations that minimize costs for the company
Certified Medical Assistant
Michigan Kidney Consultants
Troy
01.2007 - 01.2013
- Provide clinical office support and supervision. Answer multi-line phone in a professional and courteous manner. Assist patients in filling out paperwork.
- Prepare patients for meeting with the doctor by obtaining vital signs and documenting/updating pertinent health information (chief complaint, allergies, history, etc.)
- Assist doctors with procedures, point-of-care testing, laboratory testing and obtaining blood and urine samples for testing.
- Ensure the cleanliness, sanitation and maintenance of facility, exam rooms and equipment.
- Responsible for clerical duties, phone triage, supply management, forms management and completion of Patient Admission and Discharge function.
- Ensure correct coding is used to designate the diagnoses and procedures performed.
- Initiate intake services for dialysis and kidney transplant patients
Education
Associates in General Studies - Associates in General Studies
Macomb Community College
Clinton Township, MI05.2020
Skills
- Infant, pediatric, adult, and geriatric patient care
- Patient education (disease, illness, and medications)
- Researching patient education tools and references
- Streamlining work processes
- Improving workflow
- Medical office management
- EPIC software experience
- Electronic Medical Record documentation
- Michigan Care Improvement Registry (MCIR)
- Patient scheduling
- Taking patient history and vital signs
- Bookkeeping and filing
- Medical billing and coding
- Data entry (65 WPM)
- HIPAA and JCAHO education
- Blood draws
- Standard Precautions and Infection Control
- Injections
- Pediatric and adult vaccinations,
- Insurance preauthorization (procedures and medications)
- Ancillary testing
- Referrals to outpatient procedures
- Knowledge of private insurance, Medicaid, and Medicare
- Transplant and dialysis education, and referrals
- Triage phone calls
- Point-of-care testing
- Doctor-to-patient communications
- Critical thinking
- Customer service
- Computer skills
- Communication skills (written and verbal)
- Organization
- Maintaining confidentiality
- Teamwork building
- Health care advocacy
Certification
BLS/CPR Healthcare Provider Certified
Mental Health First Aid Certified
AAMA Certified
SGNA Sterile Processing Associates Program Certification
Community Service
- DHHS, Youth Mentor 2016-Current date
- Barnabas and Bonsai Backyard Rescue 2023-Current Date, Grassroots cat rescue working with Michigan Animal Rescue League by lowering population of kittens in NorthRose Townhouses with Sterilization and adoption
Personal Information
Clinical and Administrative Health Care Assistant
Timeline
Endoscopy Technician /Medical Assistant
Henry Ford Health System
01.2016 - 01.2024
Clinical Services Clerk II
Beaumont Health System
01.2013 - 01.2015
Certified Medical Assistant
Michigan Kidney Consultants
01.2007 - 01.2013
Associates in General Studies - Associates in General Studies
Macomb Community College