Jennifer Hart
Plano,IL
Summary
Leasing Consultant with extensive experience at Fox Valley Village Apartments, specializing in tenant relations and resident retention. Demonstrated ability in application processing and problem resolution, leading to increased tenant engagement and satisfaction. Proven commitment to exceptional customer service and fostering a positive community environment.
Overview
25
25
years of professional experience
Work History
Leasing Consultant
Fox Valley Village Apartments
Aurora, Illinois
04.2001 - Current
- Maintained accurate records of tenant applications and lease agreements.
- Assisted prospective tenants with property tours and leasing information.
- Collaborated with property management to resolve tenant inquiries and concerns.
- Promoted community amenities and services to enhance tenant engagement.
- Assisted potential residents with property tours and lease inquiries.
- Facilitated lease agreements and ensured compliance with regulations.
- Managed tenant relationships and addressed concerns promptly.
- Coordinated maintenance requests to ensure timely service delivery.
- Organized resident events to enhance community engagement.
- Implemented marketing strategies to attract prospective tenants.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Education
High School Diploma -
Glenbard South High School
Glen Ellyn, ILCollege of DuPage
Glen Ellyn, ILSkills
- Customer service-oriented
- Professional representation
- Turning negatives into a positive
- Excellent teamwork
- Administrative support
- Closing ratio 45%
- Application processing
- Lease renewals
- Resident retention
- Problem solving
- Fair housing policies
- Tenant relations
- Training and mentoring
- Active listening
Timeline
Leasing Consultant
Fox Valley Village Apartments
04.2001 - Current
High School Diploma -
Glenbard South High School
College of DuPage