Jennifer Hart
Crawfordsville,IN
Summary
Results-driven customer service professional with a history of resolving issues, building positive customer relationships, and delivering solutions that enhance satisfaction and loyalty. Skilled at communication and collaborative teamwork while remaining flexible in fast-changing environments. Dedicated to reliability, efficiency, and proactive service that benefits both the customers and the organization.
Overview
19
19
years of professional experience
Work History
Payroll Clerk 3
Lakeside Book Company
Crawfordsville, IN
01.2017 - Current
- Process bi-weekly payroll for 1,000+ hourly and salaried employees with a strong focus on accuracy, timeliness, and compliance.
- Conduct audits of payroll data to identify discrepancies, reducing payroll errors
- Served as a pilot tester for Dayforce. Resulting in improved employee adoption and fewer payroll issues.
- Converted temporary employees to Dayforce, significantly decreasing clerical workload and reducing temporary payroll errors.
- Responds promptly to employee questions regarding payslips, deductions, vacation policies.
- Partners with the Leave of Absence coordinator to ensure vacation and attendance policies are communicated and administered correctly.
- Supports recruitment efforts by assisting with open interviews, screenings, and onboarding processes.
Accounting Clerk
RR Donnelley
Crawfordsville, IN
08.2007 - 12.2016
- Assisted with billing Hachette jobs
- Assisted billers with the daily billing list
- Reconciled weekly and monthly specials for CP account
- Reconciled weekly and monthly specials for bills of lading
- Submitted hourly payroll for 1,000 plus employees
- Entered hourly timesheets
Skills
- COMN
- Attention to detail
- Microsoft suite
- Effective communication
- Organization, prioritization, and multi-tasking
- Customer focus
- Customer service
AWARDS & LEADERSHIP
2017 Everyday Safety Hero – Indiana Chamber of Commerce, United Way Board Member, Member – Community Investment Committee, Co-Chair – Wellness Committee, Lakeside Book Company, Member – Inclusion Council, Lakeside Book Company, Core Member – VIP Group Team, Member – VIP Communication Committee
Timeline
Payroll Clerk 3
Lakeside Book Company
01.2017 - Current
Accounting Clerk
RR Donnelley
08.2007 - 12.2016