LISA C. WILLIAMS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the book printing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
35
35
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
LAKESIDE BOOK, R. Donnelley
09.1998 - Current
- Manage a large trade customer, educational customer, and several other misc accounts
- Serve as a liaison between the customer, sales, manufacturing
- Analyze and verify quotes, estimates and customer purchase orders
- Responsible for issuing all manufacturing instructions and conveying necessary schedules per customer requirements
- Order material, problem solve, advise customers and salespeople technically and review schedules
CUSTOMER SERVICE ASSISTANT
BANTA BOOK GROUP
03.1987 - 09.1998
- Knowledgeable in all functions of the printing and binding processes tohandle communication of job specifications with customer, salespeople,plant personnel and subcontractors
- Fill in when the service representative is not available or absent
- Analyze and verify quotes, estimates and customer purchase orders
- Enter job information in the AS400 system to generate job instructionsthat will be used for manufacturing
Education
HIGH SCHOOL DIPLOMA -
Spotswood Senior High School
Data Processing Diploma -
Massanutten Vocational Technical Center
Skills
- Attention to detail, Team Player,
- Developing Client Relationships,
- Self-Motivator, Ability to Multi-Task,
- Written/Verbal Communication
- Proficient in
- Microsoft Word, Excel,
- AS400, COMN, Visual Lanza, and
- Access RRD
Volunteer Work
Participate in Mission trips with my church which involve construction and food distribution
Formerly participated in Animal Rescue transport
Timeline
CUSTOMER SERVICE REPRESENTATIVE
LAKESIDE BOOK, R. Donnelley
09.1998 - Current
CUSTOMER SERVICE ASSISTANT
BANTA BOOK GROUP
03.1987 - 09.1998
HIGH SCHOOL DIPLOMA -
Spotswood Senior High School
Data Processing Diploma -
Massanutten Vocational Technical Center