Jennifer Hartley
Oklahoma City,OK
Summary
Efficient billing professional with 2 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Ocom Hospital
01.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Logged charges and payments within [Software].
Admitting Clerk
Ocom Hospital
01.2019 - 01.2022
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
- Reviewed hospital schedule and confirmed arrival times.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Conducted regular audits of admission paperwork, identifying areas of improvement to reduce errors in documentation processes continually .
- Obtained payments from patients and scanned identification and insurance cards.
Nurse Technician
Ocom Hospital
07.2011 - 01.2019
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Maintained patient stability by checking vital signs and weight.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Contributed to the prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.
- Streamlined patient discharge processes, ensuring smooth transition from hospital to home care.
- Conducted blood glucose testing, providing essential data for diabetes management.
- Monitored and recorded patient vital signs, contributing to accuracy of medical records and treatment plans.
- Facilitated patient mobility with assistance in walking and transferring, promoting faster recovery.
- Assisted in wound care, ensuring proper healing and reducing risk of infection.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Skills
- Patient Care
- Patient transportation
- Healthcare ethics
- Documentation
- Billing systems and software
- Insurance Verification
- Data entry proficiency
- HIPAA Compliance
- Payment posting
- Medical coding knowledge
- Collections
Timeline
Billing Specialist
Ocom Hospital
01.2022 - Current
Admitting Clerk
Ocom Hospital
01.2019 - 01.2022
Nurse Technician
Ocom Hospital
07.2011 - 01.2019
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