Jennifer Harvey
Moore,OK
Summary
Detail-oriented office staff experienced in patient scheduling, insurance verification, and medical record management. Proven ability to streamline office operations, ensuring a high level of accuracy and team efficiency. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
10
10
years of professional experience
Work History
Office Staff
Digestive Disease Specialist
Oklahoma City, Oklahoma
06.2015 - Current
- Managed patient scheduling and appointment confirmations for digestive health services.
- Assisted in maintaining medical records and ensuring accuracy of patient information.
- Processed insurance claims and verified patient eligibility for procedures.
- Coordinated with healthcare providers to facilitate patient referrals and follow-ups.
- Handled front desk operations, including greeting patients and answering phone inquiries.
- Organized office supplies and maintained inventory for administrative functions.
- Supported team members in daily tasks to enhance overall office efficiency.
- Greeted visitors in a professional manner and provided assistance as needed.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Ensured that all office areas were clean, organized, and properly maintained at all times.
- Maintained filing system, both electronic and hard copy.
- Scanned documents into digital format using specialized software applications.
- Organized office supplies inventory and placed orders when necessary.
- Assisted with data entry projects and created spreadsheets for tracking purposes.
- Provided technical support to employees on computer-related issues.
- Monitored stock levels of office supplies and reordered items when necessary.
- Developed new filing systems to improve organization of documents.
- Managed calendar appointments for executive staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Conducted research and compiled data for reports and projects.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered and directed phone calls to appropriate staff members.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Troubleshot office equipment, computer hardware and software issues.
- Trained staff members to perform work activities and use computer applications.
Education
Associate of Arts - Medical Informatics
Golden State Business College
Visalia, CA08-2003
Skills
- Patient scheduling
- Insurance verification
- Medical record management
- Data entry accuracy
- Front desk operations
- Customer relationship management
- Problem solving
- Time management
Timeline
Office Staff
Digestive Disease Specialist
06.2015 - Current
Associate of Arts - Medical Informatics
Golden State Business College