Jennifer Haskins
Cape Coral,Florida
Summary
Proven leader with a track record of exceeding targets through innovative KPI monitoring and staff development. Skilled in CRM and problem-solving, adept at enhancing customer relations and operational efficiency. Excels in multitasking and organizing, significantly improving brand presence and sales outcomes. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
Store Manager
Flip Flop Shops
10.2022 - Current
- Managed daily operations to ensure efficient store functioning and maintain clean, safe environment for customers and employees.
- Successfully implemented inventory management protocols, monitored cash flow, and executed efficient store operations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Effectively managed store employees in a fast-paced environment, utilizing proactive communication and positive feedback.
- Recruited, staffed, scheduled, trained, CRM, P&L
- Maximized sales and minimized shrink through excellent customer service and adherence to standard practices.
- Crafted compelling social media ads.
Store Director
Butterfly Beach
03.2016 - 09.2021
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Implemented and upheld visual standards, as well as designed engaging window displays.
Legal File Clerk
Gross McGinley LLP
03.2010 - 03.2016
- Filed legal documents, performed data entry, and fulfilled receptionist duties
- Assessed, organized, and classified various types of documents; promptly addressed info requests from within the organization as well as outside parties; efficiently located any missing file components.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
Education
Associate - Management And Marketing
Lehigh Valley College
Center Valley, PASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- CRM
- P&L
- Purchasing
- Budgeting
- Event Planning
- Spanish (Intermediate)
Timeline
Store Manager
Flip Flop Shops
10.2022 - Current
Store Director
Butterfly Beach
03.2016 - 09.2021
Legal File Clerk
Gross McGinley LLP
03.2010 - 03.2016
Associate - Management And Marketing
Lehigh Valley College
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