Jennifer Hauk
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Emergency Telecommunication
City Of Peoria
Peoria, IL
07.2014 - Current
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Firefighter/EMT
Limestone Fire Protection District
Peoria, IL
12.2012 - 01.2017
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Prepared incident reports detailing personnel, location and results of each call.
Education
Bachelors in Progress - Psychology
Illinois Central College
East Peoria, IL05.2025
Skills
- Map Reading Skills
- Document Calls
- Information Documentation
- Computer-Aided Dispatching
- Police Department Procedures
- Customer Needs Assessments
- National Crime Information Center (NCIC)
- LEADS certification
- Secure Sensitive Information
- Data Entry
- Verbal and Written Communication
Certification
- Certified for LEADS (IL law enforcement database)
- NCIC Training - 2014-present
- EMD Emergency Medical Dispatcher National Certification
- CPR certification through American Red Cross
- Pro QA training and certification for emergency medical dispatchers
Timeline
Emergency Telecommunication
City Of Peoria
07.2014 - Current
Firefighter/EMT
Limestone Fire Protection District
12.2012 - 01.2017
Bachelors in Progress - Psychology
Illinois Central College