Summary
Work History
Education
Skills
Timeline
pwb
Jennifer Hayes

Jennifer Hayes

Miami,FL

Summary

Hardworking Kitchen Supervisor driven to maximize patient and guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. maximizing going above and beyond with any task that I encounter with.

Work History

Nutrition Services Supervisor

Jackson Memorial Hospital
1611 NW 12th avenue
06 2020 - Current
  • Developed an effective system for tracking patient dietary requirements to ensure accuracy in meal preparation and delivery.
  • Conducted regular audits of food storage areas, maintaining high standards of cleanliness and organization to ensure safety compliance.
  • Established a positive work environment by fostering open communication among team members and addressing any concerns promptly.
  • Provided staff training in proper food handling techniques, reducing the risk of contamination or illness among patients.
  • Implemented patient feedback surveys regarding meal options, using results to inform future menu planning decisions.
  • Reduced food waste through careful inventory management and meal planning based on patient needs and preferences.
  • Supervised food presentation and plating to enhance visual appeal.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Patient Service Call Center Representative

Sodexo Magic
1611 NW 12th avenue (Jackson Memorial Hospital)
05 2018 - 06 2020
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Made outgoing phone calls to ensure patient's received the satisfaction of there food options that they selected
  • Placed menu orders for the day of along with the day after and so on.
  • Operate answer any incoming phone calls.

Senior Team Leader

Fast Payday Loans
13300 NW 7th avenue
01 2014 - 05 2018
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Managed high-performing teams to deliver exceptional results on time and within budget constraints.
  • Set clear team goals and delegated tasks and set deadlines.
  • Made phone calls going out to ensure payments was made at a timely manner
  • Collections calls was made for late accruing payments
  • Filed paperwork

Housekeeping Aide

Edens Gardens LLC
West Dixie Highway North Miami
08 2009 - 09 2010
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Removed soiled sheets, washcloths and towels.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
  • Transported soiled linens to laundry facilities.
  • Reported equipment malfunctions or breakdowns to your supervisor .
  • Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
  • Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.
  • Changed bed linens and collected soiled linens for cleaning.

Education

High School Diploma

American Worldwide Academy
06.2012

Skills

  • Kitchen equipment operation and maintenance
  • Recruitment
  • Food plating and presentation
  • High-volume dining
  • Excellent Communication
  • Clerical Support
  • Critical Thinking
  • Teambuilding
  • Organization and Time Management
  • Problem-Solving
  • Multitasking Abilities
  • Self-Motivated
  • Interpersonal Communication

Timeline

Nutrition Services Supervisor

Jackson Memorial Hospital
06 2020 - Current

Patient Service Call Center Representative

Sodexo Magic
05 2018 - 06 2020

Senior Team Leader

Fast Payday Loans
01 2014 - 05 2018

Housekeeping Aide

Edens Gardens LLC
08 2009 - 09 2010

High School Diploma

American Worldwide Academy

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Jennifer Hayes