Amber Flowers
Saint Paul,MN
Summary
Love the nursing home environment
Overview
18
18
years of professional experience
Work History
Nutrition Services Supervisor
Camilia Rose Care Center LLC
Coon Rapids, MN
02.2019 - 05.2022
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Meals on Wheels Cafe Cook
Unity Hospital
Fridley , MN
09.2015 - 05.2018
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared average of Number menu items per shift.
- Identified inefficiencies leading to improved productivity.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Lead Reservationist
Metro Mobility
Roseville, MN
05.2005 - 03.2008
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Cook/waitress/night Supervidor
J’s Restutant
Blaine, MN
09.1997 - 07.2006
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Slp
Slp04.1996
Skills
- Staff Motivation and Discipline
- Proper Food Handling
- Equipment Arrangement Specifications
- Visiting Patients
- Worker Training
- Work Station Assignments
- Nutrition Services
- Patient Visitation
- Food Portion Specification
- Kitchen Staff Supervision
- Food and Beverage Service
- Dining Area Cleaning Supervision
- Cooking Procedures
- Customer Satisfaction
- Nutritional Assessment
- Greeting and Seating Guests
Timeline
Nutrition Services Supervisor
Camilia Rose Care Center LLC
02.2019 - 05.2022
Meals on Wheels Cafe Cook
Unity Hospital
09.2015 - 05.2018
Lead Reservationist
Metro Mobility
05.2005 - 03.2008
Cook/waitress/night Supervidor
J’s Restutant
09.1997 - 07.2006
Slp
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