Jennifer Hayes
North Wilkesboro,NC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
12
12
years of professional experience
Work History
Expo/Restaurant Food Server
Fazoli's Restaurant
North Wilkesboro, NC
06.2022 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shift Manager
Bojangles' Restaurants
Millers Creek, North Carolina
08.2011 - 07.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Asset Protection Associate
Walmart
North Wilkesboro, NC
10.2021 - 06.2022
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary or theft.
- Wrote reports outlining activities and results.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Education
High School Diploma -
LaSalle High School
Orlando, FL05.2007
Skills
- Cool Under Pressure
- Practice Management
- Menu Memorization and Presentation
- Warm and Friendly
- Team Player
- Specials Promotion and Upselling
Timeline
Expo/Restaurant Food Server
Fazoli's Restaurant
06.2022 - Current
Asset Protection Associate
Walmart
10.2021 - 06.2022
Shift Manager
Bojangles' Restaurants
08.2011 - 07.2022
High School Diploma -
LaSalle High School
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