Jennifer Hayes
Warners,NY
Summary
Dynamic sales leader with a proven track record at Moet Hennessy, excelling in business development and territory management. Expert in crafting tailored solutions that drive account growth and enhance customer satisfaction. Adept at leveraging CRM tools for performance analysis while fostering strong client relationships through proactive support and exceptional service.
Overview
13
13
years of professional experience
Work History
Manager On & Off- Account Lead
Moet Hennessy
12.2024 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Elevated financial performance.
- Enhanced market presence through strategic growth in target accounts.
- Delivered up-to-date and thorough understanding of Moet Hennessy products.
- Tailored discussions to align with customer needs.
- Conducted staff training on product knowledge for distribution partners.
Territory Sales Account Manager
Suntory Global
05.2019 - Current
- Participated in trade shows and conferences, showcasing products while cultivating valuable industry connections for future collaboration opportunities.
- Identified potential areas of expansion within the territory by researching untapped markets or under-served industries.
- Presented compelling product demonstrations tailored to each client''s unique needs, effectively highlighting product features that resonated most strongly with them.
- Utilized CRM software to track sales activities, analyze performance metrics, and develop actionable insights for continuous improvement efforts.
- Maintained thorough knowledge of industry trends and competitive landscape, positioning company offerings effectively against competitors.
- Increased account growth by developing customized sales strategies and presenting tailored solutions to clients.
- Delivered comprehensive account management services, resulting in high levels of client retention and repeat business.
- Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
- Provided exceptional customer service, enhancing brand reputation and fostering long-term partnerships with clients.
- Established strong rapport with key decision-makers across various organizations to build trust in our brand''s value proposition.
- Developed sales tools and resources to support team members in achieving their goals, contributing to overall success within the territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Sales Representative
Empire Merchants North
05.2015 - 05.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Exceeded sales targets through effective planning and goal setting.
Account Development Specialist
Empire Merchants North
02.2012 - 05.2015
- Improved sales revenue by identifying and pursuing new business opportunities in the market.
- Conducted regular account reviews, identifying areas for growth and improvement in client relations.
- Collaborated closely with internal teams to ensure seamless delivery of products and services to clients.
- Actively participated in ongoing training programs, ensuring up-to-date knowledge of industry developments and best practices.
- Provided detailed reports on account performance metrics, highlighting successes and areas for improvement.
- Maintained lines of communication with internal and external customers.
- Developed comprehensive understanding of client needs, recommending tailored solutions that aligned with their goals.
- Participated actively in networking events to build connections with potential partners and customers.
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Esthetician License -
Hawaii PMU Academy
Honolulu, HI2007
Associates Degree - Life Sciences
SUNY Morrisville
Morrisville, NY2003
Skills
Order management
- Team leadership
- Decision-making
- Staff training and development
- Relationship building
Goals and performance
Business development and planning
Improvement planning
Territory Management
Product and service sales
Administrative ability
Order management
Timeline
Manager On & Off- Account Lead
Moet Hennessy
12.2024 - Current
Territory Sales Account Manager
Suntory Global
05.2019 - Current
Sales Representative
Empire Merchants North
05.2015 - 05.2019
Account Development Specialist
Empire Merchants North
02.2012 - 05.2015
Esthetician License -
Hawaii PMU Academy
Associates Degree - Life Sciences
SUNY Morrisville