Jennifer Hayes

• Oversees daily office operations, connecting field crews, management, and clients.
• Manages accounts payable/receivable, payroll, budgets, and documentation compliance.
• Utilizes QuickBooks and industry-specific software for office management.
• Coordinates onboarding, employee records, and safety compliance.
• Liaises between clients, vendors, and internal teams for seamless workflow.

Managed full customer lifecycle to reduce churn and maximize enterprise account revenue.

Proactively identified at-risk customers and implemented effective retention strategies.

• Served as primary post-sale point of contact for complex communication solutions.
• Collaborated with Sales, Service, and Support teams to enhance account management.
• Utilized Salesforce for accurate disconnect forecasting and contract expiration monitoring.
• Leveraged Gainsight to manage service renewals and ensure billing accuracy.
• Coordinated activities across departments to facilitate moves, adds, or changes in services.
• Facilitated onboarding and training processes for customer portal access.

• Supported pre- and post-sale activities: quotes, order accuracy, sales recognition.
• Managed reporting, forecasting, and large data sets.
• Facilitated inventory investigations and sales staff support.

• Identified critical paths and project restraints for timely completion.
• Developed and monitored project schedules with Primavera P6.
• Coordinated technical requirements and developed recovery plans.

• Managed inbound/outbound customer communications across channels.
• Handled medical/drug screen results per HIPAA regulations.
• Resolved customer issues and met/exceeded targets.
• Provided admin support and participated in projects.

• Ran all bakery operations: permits, recipes, inventory, payroll.
• Managed hiring, training, compliance, marketing, and quality control.

• Delivered prompt service and managed orders/payments via POS.
• Ensured health and safety compliance.

• Oversaw daily operations, managed finances, supervised staff.
• Maintained inventory, safety standards, and improved profitability.
• Resolved complaints, upheld high service standards.