Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jennifer Hayes
Cocoa,FL
Work Preference
Summary
Experienced Office Manager, Customer Engagement Specialist, and Entrepreneur with a strong track record in managing office operations, customer relationships, and business ventures across multiple industries. Skilled in administration, technology, finance, and customer service, with hands-on experience in food service and project management.
Sales professional equipped to thrive in fast-paced environment. Proven track record in supporting sales teams, managing client relationships, and streamlining processes. Strong focus on collaboration and adapting to changing needs, ensuring reliable and effective support. Skilled in CRM software, data analysis, and communication, consistently driving team success and contributing to organizational goals.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Hayes Development Group
Merritt Island, FL
01.2017 - Current
- Oversees daily office operations, connecting field crews, management, and clients.
- Manages accounts payable/receivable, payroll, budgets, and documentation compliance.
- Utilizes QuickBooks and industry-specific software for office management.
- Coordinates onboarding, employee records, and safety compliance.
- Liaises between clients, vendors, and internal teams for seamless workflow.
- Coordinated office operations, ensuring efficient scheduling and resource allocation.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Implemented filing systems for improved document management and retrieval speed.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Customer Engagement Associate II (Retention Account Manager)
Lumen Technologies
2023 - 05.2025
- Supports revenue retention and oversees contract renewals for strategic accounts.
- Delegates tasks, forecasts revenue/service impacts using Salesforce.
- Manages renewals, conducts bill reviews, and evaluates SLA performance with Gainsight.
- Coordinates service improvement plans and resolves billing/service issues.
- Conducts business reviews, onboarding, training, and tool resource management.
- Completed multiple role-specific trainings.
- Remote
- Developed retention strategies to enhance customer loyalty and satisfaction.
- Analyzed account data to identify trends and proactively address client needs.
- Managed a portfolio of high-value accounts, ensuring strong customer loyalty and ongoing business partnerships.
- Negotiated contract renewals successfully, securing continued business from key accounts.
- Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
Sales Support Associate I
Lumen Technologies
01.2022 - 2023
- Supported pre- and post-sale activities: quotes, order accuracy, sales recognition.
- Managed reporting, forecasting, and large data sets.
- Facilitated inventory investigations and sales staff support.
- Remote
- Assisted sales team with order processing and fulfillment to ensure timely customer delivery.
- Managed customer inquiries and provided detailed information on products and services.
- Coordinated training materials for new hires, facilitating smooth onboarding processes.
- Maintained accurate records in CRM systems, supporting data integrity for reporting purposes.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Assisted sales team by preparing quotes and processing orders efficiently.
- Coordinated communication between clients and internal departments to streamline order fulfillment.
Inspection Planning Specialist
Craig Technologies
Cape Canaveral, FL
09.2021 - 11.2021
- Identified critical paths and project restraints for timely completion.
- Developed and monitored project schedules with Primavera P6.
- Coordinated technical requirements and developed recovery plans.
Client Service Support Associate (Contract)
Caliburn International
Cape Canaveral, FL
01.2021 - 05.2021
- Managed inbound/outbound customer communications across channels.
- Handled medical/drug screen results per HIPAA regulations.
- Resolved customer issues and met/exceeded targets.
- Provided admin support and participated in projects.
- Contract
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided exceptional support to clients by addressing inquiries and resolving issues promptly.
- Assisted in managing client accounts, ensuring accuracy and compliance with company policies.
Owner/Operator
HomemadeHappiness Bakery
Cocoa, FL
01.2017 - 01.2019
- Ran all bakery operations: permits, recipes, inventory, payroll.
- Managed hiring, training, compliance, marketing, and quality control.
- Developed and executed daily production schedules to optimize workflow and meet customer demand.
- Managed inventory levels, ensuring timely replenishment of baking supplies and ingredients.
- Trained new staff in baking techniques, food safety standards, and customer service practices.
- Implemented cost-saving measures that enhanced profitability while maintaining product quality.
- Oversaw quality control processes to ensure compliance with health regulations and customer satisfaction.
- Fostered strong community relationships by participating in local events and collaborating with vendors.
- Streamlined operational procedures, reducing waste and improving overall efficiency in the bakery's operations.
- Managed day-to-day business operations.
Education
CCC Accounting Technology And Business Management
Eastern Florida State College
Cocoa, FL12-2026
undefined
Cocoa Beach High School
01-2000
Skills
- Office Administration
- Strong organization
- Client relationship building
- Inventory control
- Sales process
- Sales strategy development
- Salesforce proficiency
- CRM software
- Report generation
- Performance tracking
- Order optimization
- Microsoft office expertise
- Written communication
- Critical thinking
- Data entry
- Data review and verification
- Project management
- Data integrity
- Microsoft Excel
- Microsoft office
- Microsoft Access
- Source validation
- Log book updates
- Verifying data accuracy
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
Timeline
Sales Support Associate I
Lumen Technologies
01.2022 - 2023
Inspection Planning Specialist
Craig Technologies
09.2021 - 11.2021
Client Service Support Associate (Contract)
Caliburn International
01.2021 - 05.2021
Office Manager
Hayes Development Group
01.2017 - Current
Owner/Operator
HomemadeHappiness Bakery
01.2017 - 01.2019
undefined
Cocoa Beach High School
Customer Engagement Associate II (Retention Account Manager)
Lumen Technologies
2023 - 05.2025
CCC Accounting Technology And Business Management
Eastern Florida State College