Jennifer Haynes
Emerald Queen Casino and Hotel
Delta Junction,AK
32
years of professional experience
Results-driven professional with extensive experience at Emerald Queen Casino and Hotel, excelling in CCTV monitoring and team management. Proven track record in enhancing security protocols and incident reporting, while fostering a collaborative environment. Recognized for problem-solving abilities and attention to detail, leading to improved operational efficiency and team performance.
Work History
Surveillance Shift Manager
24 Years 11 Months- Monitored surveillance activities to support compliance with gaming regulations and company policies.
- Assisted in creating shift schedules to maximize staff coverage and operational efficiency.
- Guided team members in understanding surveillance protocols and equipment operation.
- Performed audits of surveillance footage to highlight opportunities for enhancing security measures.
- Collaborated with law enforcement during investigations by providing required documentation and video evidence.
- Developed training materials to enhance staff understanding of surveillance technology and procedures.
- Implemented process improvements that enhanced incident response times and operational effectiveness.
- Evaluated team members'' performance regularly to identify areas of strength and opportunities for growth, providing constructive feedback and coaching accordingly.
- Mentored new hires in all aspects of surveillance operations, contributing to their successful onboarding and integration into the team.
- Developed strong working relationships with law enforcement agencies, resulting in increased collaboration for investigations.
- Conducted thorough daily audits of surveillance equipment to ensure optimal performance and minimal downtime.
- Streamlined reporting processes for improved documentation and communication between departments.
- Maintained strict confidentiality of sensitive information, ensuring compliance with company policies and legal regulations.
Table Games Floor Supervisor
3 Years 10 Months- Supervise daily operations of table games, ensuring compliance with regulations and company policies.
- Train and mentor new dealers, fostering professional development and enhancing team performance.
- Monitor game integrity, addressing irregularities and implementing corrective actions swiftly.
- Collaborate with management to develop strategies for improving guest experiences on the gaming floor.
- Ensure accuracy in payouts and transaction processes, maintaining high standards of financial accountability.
- Resolve customer disputes effectively, promoting a positive atmosphere while adhering to established procedures.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained, supervised and evaluated workers.
Dental Hygienist
2 Years 8 Months- Delivered comprehensive dental hygiene services to military personnel, ensuring optimal oral health and preventive care.
- Conducted thorough assessments of patients' oral health, identifying issues and recommending appropriate treatment plans.
- Educated patients on proper oral hygiene techniques and post-treatment care to promote long-term dental wellness.
- Collaborated with dental teams to streamline patient workflow, enhancing overall clinic efficiency and service delivery.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
Education
High School Diploma
Skills
CCTV monitoring
Team management
Incident reporting
Security protocols
Investigative skills
Quick learner
Accurate event logging
Problem-solving
Time management
Attention to detail
Multitasking Abilities
Self motivation
Timeline
Surveillance Shift Manager
Emerald Queen Casino and Hotel
05.2001 - 04.2026Read More
Table Games Floor Supervisor
Port Madison Enterprises
07.1997 - 05.2001Read More
Dental Hygienist
US Army
07.1994 - 03.1997Read More
North Kitsap High School
High School Diploma
Read More