Overview
Work History
Education
Skills
Timeline
Generic

Vincent Monachello

Hellertown,PA

Overview

11
11
years of professional experience

Work History

Surveillance Shift Manager

Wind Creek Casino (formally Sands Casino)
Bethlehem, PA
06.2018 - 11.2023
  • Oversaw shift upwards of 10 surveillance agents while providing a fun and welcoming environment.
  • Reviewed incident reports prepared by surveillance team to ensure accuracy and completeness prior to submission to executive team.
  • Developed, implemented, and maintained shift schedules for surveillance team members.
  • Provided guidance to surveillance agents regarding policies, procedures, and PGCB regulations related to casino operations.
  • Investigated allegations of misconduct among casino team members according to established disciplinary procedures.
  • Trained and mentored surveillance agents in the use of equipment, techniques, policies and regulations.
  • Was appointed by director to run team member appreciation programs that involved prizes, games, parties, etc. due to ability to connect with team members.

Surveillance Agent

Sands Casino & Hotel
Bethlehem, PA
10.2014 - 06.2018
  • Investigated calls and complaints received that involved card counters, game cheaters, and wrongly paid losing/winning hands, thefts, vandalism, and more.
  • Operated surveillance CCTV live feed monitors and other equipment.
  • Adhered strictly to departmental regulations regarding confidentiality of sensitive information.
  • Reported all incidents, violations, and suspicious activities in detailed digital reports and submitted to management.
  • Monitored all casino operations and team members to ensure all casino and PGCB regulations where adhered to.

Surveillance Operator

Tropicana Casino And Resort
Atlantic City, NJ
06.2012 - 07.2014
  • Observed gaming tables, slots, poker room and casino activities throughout casino via live CCTV cameras.
  • Maintained strict confidentiality regarding business operations, patrons and proprietary information.
  • Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
  • Enforced adherence to NJ Division of Gaming Enforcement regulations and company policies and procedures.
  • Complete detailed and accurate reports on daily casino operations.

Education

Central Regional High School
Bayville, NJ
06-2007

Criminal Justice

North Carolina Wesleyan College
Rocky Mount, NC

Criminal Justice

Stockton University
Absecon, NJ

Skills

  • Incident Reporting
  • Policy Enforcement
  • Using learned and advanced techniques to conduct thorough internal investigations
  • in depth CCTV and surveillance equipment knowledge
  • Managing and mentoring team members
  • Verbal De-escalation
  • Effective Customer Communication
  • Proficient in word, excel, powerpoint, and report documenting programs

Timeline

Surveillance Shift Manager

Wind Creek Casino (formally Sands Casino)
06.2018 - 11.2023

Surveillance Agent

Sands Casino & Hotel
10.2014 - 06.2018

Surveillance Operator

Tropicana Casino And Resort
06.2012 - 07.2014

Central Regional High School

Criminal Justice

North Carolina Wesleyan College

Criminal Justice

Stockton University

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Vincent Monachello