Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hays

Cedar Bluff,VA

Summary

Dynamic professional with extensive experience in customer relations and office administration, notably as an ODP/CAP 1 Associate at Walmart. Proven ability to enhance inventory accuracy and improve service protocols, leveraging strong organizational skills and proficiency in Microsoft Office to drive operational efficiency and elevate customer satisfaction.

Overview

12
12
years of professional experience

Work History

ODP/CAP 1 Associate

Walmart
11.2020 - Current
  • Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
  • Conducted regular audits of merchandise displays, ensuring compliance with company standards and promotions.
  • Pick, stage, and prepare customer orders.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.

Waitress Supervisor

V & V Restaurant
04.2021 - 11.2024
  • Supervised daily operations, ensuring high service standards and efficient workflows.
  • Trained and mentored new staff, fostering a collaborative team environment.
  • Implemented service protocols that improved customer satisfaction and retention.
  • Coordinated scheduling to optimize coverage during peak hours and special events.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Conducted performance evaluations, providing feedback to enhance team productivity.

Assistant Manager

Check Into Cash
11.2021 - 10.2022
  • Supervised daily operations to ensure compliance with company policies and procedures.
  • Assist the center manager in day-to -day operations.
  • Answering incoming calls from customers/clients.
  • Responsible for collecting and posting payments on all accounts.
  • Preparing new customer loans, daily collection calls and making bank deposits and withdrawals.

Town Clerk

Town of Cedar Bluff
05.2013 - 03.2020
  • Managed municipal records and documents, ensuring compliance with state regulations.
  • Facilitated public meetings, preparing agendas and minutes to enhance community engagement.
  • Implemented digital record-keeping systems, improving data retrieval and accuracy of information.
  • Collaborated with local government officials to develop policies that streamline town operations.
  • Responsible for printing and distributing all utility bills, collect and apply all payments. Collection of delinquent utility and tax (real estate and personal property) taxes.
  • Custodian of the corporate seal, serve and as a notary.
  • Prepare all statements for money owed the the town for supplies or services rendered.
  • Prepare biweekly payroll, pay biweekly and quarterly taxes and retirement.
  • Enroll all new empoyees into benefits.

Education

Richlands High School
Richlands, VA
05-1992

Skills

    Documentation and Reporting

    Microsoft Word/Word Perfect/Microsoft Office

    Transcription and dictation

    Office Administration

    Customer/Client Relations

    Data Entry

    Verbal and written communication

    Organization skills

    Mail handling

    Notary and Administrative support

Timeline

Assistant Manager

Check Into Cash
11.2021 - 10.2022

Waitress Supervisor

V & V Restaurant
04.2021 - 11.2024

ODP/CAP 1 Associate

Walmart
11.2020 - Current

Town Clerk

Town of Cedar Bluff
05.2013 - 03.2020

Richlands High School

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Jennifer Hays