Jennifer Hecht
San Antonio,TX
Summary
Dynamic Assistant Manager in Property Management with a focus on driving tenant retention and satisfaction. Successfully managed daily operations and communication, resolving inquiries swiftly and maintaining compliance through thorough property inspections. Developed strong relationships with residents, contributing to a welcoming community atmosphere.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
UAG
San Antonio, TX
02.2026 - Current
- Collected monthly assessments, rental fees, and deposits, ensuring timely payments and accurate financial tracking.
- Managed tenant communications, resolving inquiries to enhance tenant satisfaction.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Maintained accurate records of tenant information and lease documents.
- Conducted property inspections to maintain high standards of quality.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Prepared monthly financial reports for property manager, providing insights for informed decision-making.
Assistant Manager
American Landmark
02.2025 - 01.2026
- Oversaw daily operations to enhance efficiency in property management processes.
- Conducted property inspections to maintain quality standards and compliance.
- Coordinated communication between residents and management to resolve issues effectively.
- Monitored budget by tracking expenses and allocating resources to optimize financial management.
Better Living Manager
Venterra
02.2023 - 05.2025
- Resolved tenant complaints regarding maintenance issues promptly to enhance tenant satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Maintained accurate records of tenant transactions, including rent payments and late fees, to ensure financial accountability.
- Coordinated marketing efforts across various channels to attract new tenants.
Assistant Manager
Kairoi Residential
07.2021 - 02.2023
- Collected monthly assessments and rental fees, streamlining payment processes for tenants.
- Resolved tenant complaints regarding maintenance issues promptly, enhancing tenant satisfaction.
- Maintained accurate records of transactions for tenants' accounts, ensuring transparency in rent payments and late fees.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted tours of vacancies with prospective tenants.
- Checked rental eligibility by following the company's verification process.
Assistant Community Manager
Shippy Properties
04.2021 - 07.2021
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Assisted Community Manager with administrative tasks to streamline operations and support effective management.
- Conducted property inspections to verify adherence to community standards and enhance resident satisfaction.
- Updated resident accounts with latest personal information and recent payments.
- Reviewed contracts, leases, and permits to ensure accuracy and compliance before submission.
Assistant Manager
B And M Management
11.2020 - 02.2021
- Resolved tenant complaints related to maintenance issues, ensuring timely and effective solutions.
- Maintained accurate transaction records for tenant accounts, including rent payments and late fees, supporting financial transparency.
- Created and organized tenant files, tracking rental payments and lease agreements to streamline property management.
- Conducted property inspections to maintain high standards of quality.
Assistant Manager
RPM Living
07.2020 - 10.2020
- Coordinated resident events to enhance community engagement and satisfaction, strengthening resident relationships.
- Facilitated communication between residents and management, improving issue resolution processes.
- Conducted property inspections to maintain quality standards and compliance.
- Trained new staff on company policies and procedures to ensure compliance and readiness.
Assistant Manager
Talavera/Legends on the Green
09.2019 - 03.2020
- Tracked expenses and resource allocation to support effective budget management and financial oversight.
- Supported financial tracking of rent payments and followed up on delinquent accounts.
- Prepared rental agreements, lease renewals, and related documents to facilitate smooth property management processes.
- Conducted property inspections to ensure compliance with quality standards and enhance tenant satisfaction.
Assistant Property Manager
Bridge Property Management
San Antonio, TX
05.2017 - 07.2019
- Coordinated lease agreements, ensuring compliance with property regulations to mitigate risks.
- Managed tenant communications, resolving inquiries to enhance resident satisfaction.
- Handled resident complaints, expediting maintenance requests to maintain tenant satisfaction.
- Oversaw maintenance requests and scheduled repairs with vendors efficiently.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Conducted property inspections to maintain high standards of quality.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Education
B.A. - Communication
Texas State University
San Marcos, TX08-1994
Skills
- Lease agreement drafting
- Lease administration
- Property management compliance
- Unit inspection
- Property inspections
- Tenant resolution
- Rent collection
- Security deposit refunds
- Accounts receivable management
- Database management
- Multitasking Abilities
- Effective communication
Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Property Manager
UAG
02.2026 - Current
Assistant Manager
American Landmark
02.2025 - 01.2026
Better Living Manager
Venterra
02.2023 - 05.2025
Assistant Manager
Kairoi Residential
07.2021 - 02.2023
Assistant Community Manager
Shippy Properties
04.2021 - 07.2021
Assistant Manager
B And M Management
11.2020 - 02.2021
Assistant Manager
RPM Living
07.2020 - 10.2020
Assistant Manager
Talavera/Legends on the Green
09.2019 - 03.2020
Assistant Property Manager
Bridge Property Management
05.2017 - 07.2019
B.A. - Communication
Texas State University