Jennifer Hedges
Henderson,NV
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
11
11
years of professional experience
Work History
Director of Client Care
LightSpeed VT
11.2022 - Current
- Over see the Project Manager department, the Client Care/ Tech Support department, the Configuration and E- Commerce department, and the Design department.
- Hired, educated, trained, and evaluated project managers and quality of client projects.
- Improved speed of client's completed projects by 4 months which allowed for profit increase.
- Oversaw completion and delivery of over 80 projects that we in limbo prior to my employment (average cost of client purchase $30k)
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes and follow up to achieve resolution.
- Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Perform duties and provide service in accordance with creating and established operating policies, procedures and company policies.
Founder of Natural You Health Spa
Self Employed
05.2017 - 10.2021
- Owner of Health Spa
- Generated monthly income from $10 to $30k net income per month
- Created/Consulted clients on best weight loss and health protocols.
- Assessed and recommended weight loss treatments and exercises in office, including infrared treatment and exercise.
- Hired and trained staff on assisting clients in whole food nutrition and mindset for weight loss and health success.
- Scaled business to 6 locations in NC, SC, and ILL
Chiropractor and Business Consultant
JH3 Consulting Company
01.2013 - 01.2017
- Increased the net profit and production for central office and 47 consulted offices from $300,000 to $1.2 million per office on average.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new proposals and procedures to draw in more clients and streamline work operations.
- Introduced new methods, practices, and systems to improve efficiency with the medical team, nurse practitioners and physicians assistants.
- Led restructuring of organization internal processes, resulting in improved performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Lead Chiropractor
Hedges Family Chiropractic
07.2012 - 01.2013
- Treated 250 patients weekly and accurately documented and maintained patient notes and charts.
- Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders.
- Diagnosed neuromusculoskeletal conditions and performed corrective adjustments.
- Counseled patients about lifestyle choices impacting injuries, conditions and recovery.
- Assessed patients to identify musculoskeletal and spine disorders and developed therapeutic treatment plans to correct abnormalities.
Education
Life Coach Certification - Life Coach Certification Program
The Life Coach School
Online Life Coach Certification 09.2021
Doctorate of Chiropractic - Chiropractic
Sherman College of Chiropractic
Boiling Springs, SC03.2010
Bachelor of Science - Plant Science
Rutgers University
New Brunswick05.2000
Skills
- Drive production and sales monetarily and meeting monthly targets
- Sales Strategies and Sales Planning
- New Business Development
- Customer Inquiries, Cost Control,Operational Efficiency
- Sales Strategies and Sales Planning
- New Business Development
Timeline
Director of Client Care
LightSpeed VT
11.2022 - Current
Founder of Natural You Health Spa
Self Employed
05.2017 - 10.2021
Chiropractor and Business Consultant
JH3 Consulting Company
01.2013 - 01.2017
Lead Chiropractor
Hedges Family Chiropractic
07.2012 - 01.2013
Life Coach Certification - Life Coach Certification Program
The Life Coach School
Doctorate of Chiropractic - Chiropractic
Sherman College of Chiropractic
Bachelor of Science - Plant Science
Rutgers University
Similar Profiles
Jessica KantochJessica Kantoch
Remote High-Ticket Sales Closer at LightSpeed VTRemote High-Ticket Sales Closer at LightSpeed VT
Cherrelle PerezCherrelle Perez
Senior Project Manager at Lightspeed VTSenior Project Manager at Lightspeed VT
Sabrina CroneySabrina Croney
Office Manager at Lightspeed RestorationOffice Manager at Lightspeed Restoration