Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jennifer Hegler

Jennifer Hegler

Clover,SC

Summary

Energetic and driven food and beverage professional with 10+ years experience. Excellent leadership and organizational skills. Detail oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Focused on increasing sales through cultivating personal relationships with clients through trust and dependability while exceeding standards for presentation and taste.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Catering Lead

Panera Bread
02.2020 - Current
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Manage the production of catering orders.
  • Personally deliver orders to customer events.
  • Communicate with and support catering customers.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Monitored food inventory and supplies to prevent waste.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Served consistent portions following recipes and control standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Controlled food costs and managed inventory.
  • Cultivated personal relationships with local companies to increase sales.

Food and Beverage Manager

Home2 Suites By Hilton Charlotte Uptown
09.2019 - 02.2020
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Resolved customer complaints involving food or beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
  • Responsible for interviewing, hiring, coaching and development of all associates.
  • Conducts routine inspections of restaurant /outlets to maintain quality food and beverage standards.
  • Responsible for effective self/workload management.
  • Evaluates staff performance.

Food and Beverage Supervisor

Embassy Suites
01.2018 - 08.2019
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Breakfast Attendant

Homewood Suites
09.2015 - 01.2018
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.

Education

High School Diploma -

Fort Mill High School
Fort Mill, SC
06.1999

Skills

  • ServSafe certification
  • Teamwork and Collaboration
  • Critical Thinking
  • Multitasking Abilities
  • Excellent Communication
  • Self-Motivated
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Problem-Solving

Certification

ServSafe

  • ServSafe - 2018-current

Timeline

Catering Lead

Panera Bread
02.2020 - Current

Food and Beverage Manager

Home2 Suites By Hilton Charlotte Uptown
09.2019 - 02.2020

Food and Beverage Supervisor

Embassy Suites
01.2018 - 08.2019

Breakfast Attendant

Homewood Suites
09.2015 - 01.2018

High School Diploma -

Fort Mill High School

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Jennifer Hegler