Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Hellwig

Chula Vista,CA

Summary

Dynamic bartender with extensive experience over the years. Recognized for enhancing customer satisfaction through exceptional service and high-quality cocktails. Proven ability to multitask and maintain a safe atmosphere while training new staff. Highly reliable team player, adept at menu memorization and fostering loyal clientele through engaging interactions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bartender and Server

SSP America
11.2022 - Current
  • Served high customer volumes during nights, and weekends.
  • Managed cash handling duties responsibly.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

Canyon Club Sports Bar and Grill
02.2006 - 11.2022
  • Served high customer volumes at night, and weekends, and during special events such as showing UFC fights, and count downs during New Years Eve.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink procedures.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Education

Criminal Psychology - Psychology

Grossmont College
El Cajon, CA

Psychology - Psychology

San Diego City College
San Diego, CA

High School Diploma - General Studies

Eastlake High School
Chula Vista, CA
1999

Skills

  • Strong multitasking while taking multiple orders from guests
  • Customer service skills in both bartending and serving while prioritizing and organizing guest control
  • Highly reliable; will pick up shifts if need to, or will accommodate where needed
  • Team player attitude; always happy and ready to help both co-workers and guest
  • Patient along with an outgoing personality
  • Menu memorization and memory retention

Certification

ABC certification

Timeline

Bartender and Server

SSP America
11.2022 - Current

Bartender

Canyon Club Sports Bar and Grill
02.2006 - 11.2022

Criminal Psychology - Psychology

Grossmont College

Psychology - Psychology

San Diego City College

High School Diploma - General Studies

Eastlake High School

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Jennifer Hellwig