Jennifer Henriquez
Malden,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Server
Sam Walkers
12.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Server /Menu Planner
Chelsea Station
02.2017 - 04.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
Training Specialist/Shift Leader/Server Captain
Temezcal
02.2015 - 03.2017
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with management.
- Created new recipes, outlined steps, and training staff on correct preparation.
Customer Experience Specialist
Buffalo Wild Wings
04.2015 - 02.2017
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Customer Service Representative/Technical Support Representative
Comcast
10.2011 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Communications
Bunker Hill Community College
Charlestown, MA2000
High School Diploma -
Northeast Metro Vocational High School
Wakefield, MA05.1995
Skills
- Menu Memorization
- Price Memorization
- Sales Expertise
- Guest Relations Management
- Menu Presentation
- Front of House Display Creation
- Guest Satisfaction
Timeline
Server
Sam Walkers
12.2021 - 09.2023
Lead Server /Menu Planner
Chelsea Station
02.2017 - 04.2021
Customer Experience Specialist
Buffalo Wild Wings
04.2015 - 02.2017
Training Specialist/Shift Leader/Server Captain
Temezcal
02.2015 - 03.2017
Customer Service Representative/Technical Support Representative
Comcast
10.2011 - 07.2015
No Degree - Communications
Bunker Hill Community College
High School Diploma -
Northeast Metro Vocational High School
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