Jennifer Henry
Emporia,VA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Specialize in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Emporia, VA
10.2017 - Current
- Managed inventory control, cash control and store opening and closing procedures
- Coached sales associates on product knowledge by using wide variety of training tools
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Completed point of sale opening and closing procedures
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Developed new store location from ground up by hiring and training efficient team
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Protected store from loss or theft by setting and enforcing clear security policies
- Reconciled daily sales transactions to balance and log day-to-day revenue
Store Manager
Rite Aid
The Bronx, NY
09.2015 - 10.2017
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Devised processes to boost long-term business success and increase profit levels.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager
Dollar Tree
The Bronx, NY
02.2011 - 07.2015
- Managed over 35-40 associates at a time. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised guests at front counter, answering questions regarding products.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Devised processes to boost long-term business success and increase profit levels
- Completed all point of sale opening and closing procedures, including counting contents of cash register
Education
GED -
Roosevelt High School
Yonkers, NY05.2003
Skills
- Team leadership and coaching
- Relationship building and management
- Order management
- Maximizing Profitability
- Training and Development
- Merchandising
- Goals and Performance
- Customer Relations
- Opening and closing procedures
- Team Building
- Store displays
- POS systems
- Operations
- Training and mentoring
Certification
- Food Saftey
Timeline
Store Manager
Starbucks
10.2017 - Current
Store Manager
Rite Aid
09.2015 - 10.2017
Store Manager
Dollar Tree
02.2011 - 07.2015
GED -
Roosevelt High School
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