JENNIFER HERNANDEZ
Food Industry
Dallas,TX
Summary
Self-motivated and dependable offering 4 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Overview
4
4
years of professional experience
Work History
Banquet Server
Thompson Hotels
Dallas, TX
07.2022 - Current
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Bride and Groom attendant
On-Call Banquet Server
Wolfgang Puck Catering
Dallas, TX
10.2020 - 11.2021
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Barista
Wolfgang Puck Catering
Dallas, TX
06.2017 - 01.2020
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Maintained calm demeanor during high-volume periods and special events
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
Education
Psychology
The University Of Texas At Arlington
Skills
Buffet setup and takedownCustomer ServiceCoffee expertiseStrong leadership capabilityCalm under pressureMultitaskingCooperative team playerProblem-solvingTeamwork
Dining area maintenance
Timeline
Banquet Server
Thompson Hotels
07.2022 - Current
On-Call Banquet Server
Wolfgang Puck Catering
10.2020 - 11.2021
Barista
Wolfgang Puck Catering
06.2017 - 01.2020
Psychology
The University Of Texas At Arlington