Jennifer Hernandez
Gilroy,CA
Summary
- Strong commitment, vision, leadership, and over 5 years of extensive experience serving customers and providing exceptional customer service, problem solving certified, and working with variety of different backgrounds of children and kids.
- 5+ years of retail sales and management experience; highly reliable, organized, and adaptable to new environments.
- Work ethic that has allowed me to move up in my current industry and has helped me maintain several jobs at once.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
The North Face
05.2018 - Current
- Execute management responsibilities effectively such as, but not limited to; supporting team members while simultaneously motivating them to meet sales goals, overseeing new hire trainings, manage deposits, and convey company notices via email to all employees
- Assist with various key duties to facilitate the day to day operation of the business, provide exceptional customer service when customers have questions and concerns, and occasionally step in for call outs / short staff occurrences.
Powerschool Leader
Youth Alliance
06.2020 - Current
- Planned and implemented integrated lesson plans for the day
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Position provided direct supervision including the supervision of the preparation of behavior, progress, incident reports, assigning and reviewing work, and providing training.
- Supporting youth that had specific mental health needs and behavioral issues.
Sales Associate
Guess Accessories
09.2018 - 01.2019
- Greeted customers with a smile and offered exceptional assistance to enhance their customer experience
- Recommended additional products or cost-effective alternatives to enhance service and satisfaction and consistently met individual sales goal through effective marketing and outstanding customer service.
Receptionist
Dr. Coelho
01.2020 - 01.2020
- Model exceptional customer service and care by greeting clients, answering phones, offering assistance, suggesting and connecting patients with appropriate hospitals for care, and providing proper problem solving demands to enhance their patient experience
- Oversee other duties such as, but no limited to; scheduling and calendar responsibilities, making arrangements, and keep up-to-date reminders for office personnel.
Sales Associate
Famous Footwear
10.2019 - 12.2020
- Execute problem solving protocols when handling work related issues surrounding work operational procedures and/or customer conflicts to ensure upmost customer satisfaction
- Assist with any opening and closing store procedures to ensure store was ready for the next operating day making it easier for next shift’s team members, as well as prepared orders to ensure products were ready for customers
- Performed other miscellaneous job duties as requested, during non-peak hours.
Sales Associate
Barnes & Noble
01.2019 - 01.2020
- Assist customers with purchases and handle cash effectively and smoothly when working cashier to ensure smooth transitions, mostly during peak hours meeting individual sales goals successfully
- Greet and interact with customers to identify purchasing needs and direct them to appropriate aisles
- Process shipments and disseminate café and newsstands information to customers inquiring about them.
Recreational Leader
City of Gilroy
04.2015 - 08.2018
- Provided academic support and individualized assistance/mentorship to groups of students (ages 6-18) at summer camp and after school programs to ensure retention of at risk children needing a nourished relationship
- Collaborated with law enforcement to enhanced safety of students during organized events in the Gilroy community, successfully promoting community-rich trainings and events for the children.
Education
Phlebotomy -
Gavilan College
Gilroy, CA2024
Associate’s Degree - Biological Science (Pre-Med)
Gavilan College
Gilroy, CA05.2022
Skills
- Coaching Abilities
- Problem Solving
- Effective Communication
- Creative Thinking
Specialized Trainings And Certifications
- Caras y Corazon Certified
- CPR Certified- 2023-2025
Certification
CPR Certified- 2023-2025
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Powerschool Leader
Youth Alliance
06.2020 - Current
Receptionist
Dr. Coelho
01.2020 - 01.2020
Sales Associate
Famous Footwear
10.2019 - 12.2020
Sales Associate
Barnes & Noble
01.2019 - 01.2020
Sales Associate
Guess Accessories
09.2018 - 01.2019
Manager
The North Face
05.2018 - Current
Recreational Leader
City of Gilroy
04.2015 - 08.2018
Phlebotomy -
Gavilan College
Associate’s Degree - Biological Science (Pre-Med)
Gavilan College