Mirna Araceli Schoenbohm
Raleigh,NC
Summary
Driven by results, I elevated store performance at Cricket Wireless through strategic inventory management and loss prevention, boosting sales significantly. My expertise in store operations and exceptional coaching abilities fostered a positive work environment, reducing turnover. Skilled in relationship building, I also crafted valuable partnerships, enhancing brand awareness and customer loyalty.
Overview
23
23
years of professional experience
Work History
Store Manager Trainer
Cricket Wireless
Ocala, FL
08.2019 - 07.2024
- Improved inventory management through the implementation of efficient tracking systems and regular audits.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
- Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
- Launched successful loyalty programs at multiple locations, encouraging repeat business from satisfied customers.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Established relationships with local businesses and community organizations to promote brand awareness and forge strategic partnerships.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Participated in regional marketing initiatives to drive foot traffic into stores during key promotional periods.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Sales Representative
Luxury of Time
Orlando, FL
05.2014 - 05.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with cross-functional teams to identify and address customer needs.
Sales Representative
Royal Caribbean
St Thomas US VI
12.2001 - 05.2014
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Colegio Regional De Can Cun
Can Cun MexicoSkills
- Store operations
- Health and safety
- Coaching and Mentoring
- Recruitment and hiring
- Task Delegation
- Sales Training
- Compliance Management
- Staff Scheduling
- Store Layout
- Merchandise planning
- Sales Analysis
- Promotions and Events
- Shelf Stocking
- Customer Engagement
- Cashiering
- Cash Management
- Coaching abilities
- Visual Merchandising
- Employee Coaching
- Vendor Selection
- Sales Forecasting
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Clear Communication
- Organizational Skills
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Store Manager Trainer
Cricket Wireless
08.2019 - 07.2024
Sales Representative
Luxury of Time
05.2014 - 05.2019
Sales Representative
Royal Caribbean
12.2001 - 05.2014
High School Diploma -
Colegio Regional De Can Cun