Jennifer Hernandez
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Language
Work History
Apartment Leasing Agent
The Lantern Apartment
08.2023 - Current
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Produced visually appealing graphics using design tools such as Canvas or Adobe Creative Suite to enhance social media presence.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
Server/Bartender
Kobe Japanese steakhouse
12.2013 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Apartment Leasing Agent
Residences At The Decker
09.2022 - 04.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
Apartment Leasing Agent
Penn Staffing Services
07.2022 - 09.2022
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
Server
W Austin Hotel
10.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Brookdale, Living
Senior, CNA
04.2018 - 06.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Bank Teller
Public Employees Credit Union
11.2018 - 05.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
No Degree - Basics
Brookhaven College
Dallas, TX05.2025
CNA License - Caregiver
Certified Nurse Aid Training
Round Rock, TX05.2019
Skills
Property Tours
Tenant Screening
Leasing and Sales
Food Sales and Promotion
Cash Handling
Guest Satisfaction
Timeline
Apartment Leasing Agent
The Lantern Apartment
08.2023 - Current
Apartment Leasing Agent
Residences At The Decker
09.2022 - 04.2023
Apartment Leasing Agent
Penn Staffing Services
07.2022 - 09.2022
Server
W Austin Hotel
10.2021 - 06.2022
Bank Teller
Public Employees Credit Union
11.2018 - 05.2019
Brookdale, Living
Senior, CNA
04.2018 - 06.2020
Server/Bartender
Kobe Japanese steakhouse
12.2013 - Current
No Degree - Basics
Brookhaven College
CNA License - Caregiver
Certified Nurse Aid Training