JENNIFER HERNANDEZ
San Luis Obispo,CA
Summary
Recent psychology graduate holding a Bachelor's degree from California Polytechnic State University San Luis Obispo, with coursework centered on psychological theories, research methods, and behavioral analysis. I honed strong analytical and observational skills through immersive internships and diverse practical experiences. Committed to applying psychological principles to enhance both individual and community well-being, I am eager to secure an entry-level position where I can leverage my knowledge and enthusiasm for aiding others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Options Family of Services
San Luis Obispo, CA
11.2023 - Current
- Monitored medication usage among clients who were prescribed medications for mental health issues.
- Participated in monthly team meetings with supervisors to discuss new developments or challenges faced by clients.
- Engaged in crisis intervention when needed by providing emotional support and calming techniques while ensuring the safety of all involved parties.
- Assisted in developing socialization skills through recreational activities such as bowling or going to the movies.
- Attended workshops and trainings related to community support services or topics relevant to clients' needs.
- Assisted clients with daily living skills such as cooking, cleaning, budgeting, and transportation needs.
- Maintained accurate records of services provided and submitted required reports on a timely basis.
- Guided strategies that can be used at home if a client is exhibiting challenging behaviors due to stressors or triggers.
- Provided direct support to individuals with developmental disabilities.
- Ensured compliance with state regulations regarding health and safety standards during field trips or outings.
Retail Sales Associate
Cal Poly Bookstore
San Luis Obispo, CA
09.2023 - 12.2023
- Greeted customers and engaged in conversation to assess needs.
- Utilized problem-solving techniques for difficult transactions or returns.
- Gained experience resolving customer complaints and inquiries with a positive attitude.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
Intern
Lumina Alliance
San Luis Obispo, CA
07.2023 - 12.2023
- Supporting survivors of sexual and intimate partner violence by providing outreach on available resources
- Ensuring needs are met on our online media by providing alternate text for visually impaired individuals
- Collaborated effectively with a team to exhibit new ideas and projects to support survivors
- Provide essential updates and outreach about our programs, client services, and crisis line
Food Service Worker
SUBWAY
San Luis Obispo, CALIFORNIA
03.2022 - 06.2023
- Help facilitate workers in closing the operations of the store
- Organized, cleaned, and maintained the quality of the store
- Fostered a collaborative and exciting work environment
- Delivered exceptional customer service
- Resolved any conflicts that occurred with customers or workers.
Tutor
PRIVATE
Hollister, CALIFORNIA
08.2019 - 01.2023
- Assisted students with developing positive academic strategies to improve learning and boost self-confidence
- Provided subject-specific tutorial support to students in one-on-one sessions
- Collaborated with teachers, parents, and administrators to promote student success
- Personalized lessons to meet individual needs of each student.
Food Service Worker
CHICK-FIL-A
San Luis Obispo, CALIFORNIA
02.2022 - 03.2022
- Organized, cleaned, and helped maintain the quality of the store
- Delivered exceptional customer service
- Maintained a clean and safe work environment
- Safely resolved conflicts with uncooperative customers.
Education
Bachelor of Science - Psychology
California Polytechnic State University
San Luis Obispo, CA06.2024
Bachelor of Arts - Spanish (Minor)
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.2024
Skills
- Bilingual
- Multitasker
- Communicative
- Detail-Oriented
- Adaptable
- Fast-learner
- Technical Skills in Statistical Package for the Social Sciences
- Cultural Competency
- Client Needs Assessments
- Disability Awareness
- Behavioral support
- Individualized support
Certification
Adult and Pediatric First Aid/CPR/AED Certification
Community Service
California Polytechnic State University, San Luis Obispo, California, 03/01/2023, Present, Produce comprehensible and precise notes for students with permanent and temporal disabilities to have equal opportunities in campus life
Personal Information
JENNIFER HERNANDEZ, (831) 801-5684, Jenniferh1515@gmail.com, San Luis Obispo, California, 93401, 05/30/2002
Languages
Spanish
Native/ Bilingual
Timeline
Community Support Specialist
Options Family of Services
11.2023 - Current
Retail Sales Associate
Cal Poly Bookstore
09.2023 - 12.2023
Intern
Lumina Alliance
07.2023 - 12.2023
Food Service Worker
SUBWAY
03.2022 - 06.2023
Food Service Worker
CHICK-FIL-A
02.2022 - 03.2022
Tutor
PRIVATE
08.2019 - 01.2023
Bachelor of Science - Psychology
California Polytechnic State University
Bachelor of Arts - Spanish (Minor)
California Polytechnic State University-San Luis Obispo
Adult and Pediatric First Aid/CPR/AED Certification
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