Nataly Banuelos
Summary
Compassionate and highly motivated professional with a strong commitment to supporting diverse communities. Demonstrates excellent interpersonal and communication skills, with the ability to build trust, connect individuals to resources, and provide effective support. Adaptable and dependable, with a proven ability to work independently, manage caseloads, and quickly learn new systems and processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Shields For Families
07.2025 - Current
- Perform eligibility assessments and enroll clients in CalAIM community support services in accordance with program guidelines
- Deliver person-centered support services focused on improving housing stability and addressing social determinants of health
- Facilitate conflict resolution between tenants and landlords to support successful tenancy outcomes
- Document client interactions, services, and outcomes in Exym, ensuring accuracy, timeliness, and compliance
- Partner with multidisciplinary teams and community organizations to coordinate care and expand access to services
- Provide ongoing case monitoring and follow-up to support client success and long-term stability
Time Limited Subsidy Housing Lead Case Manager
Shields For Families
02.2020 - 06.2025
- Performed eligibility assessments to enroll clients in housing and support programs, ensuring compliance with program guidelines
- Facilitated conflict resolution between tenants and landlords, improving housing retention and stability
- Entered and managed client data in HMIS, maintaining accurate, up-to-date documentation
- Processed and tracked rental assistance applications to ensure timely financial support for clients
- Conducted file audits to ensure adherence to agency standards and regulatory requirements
- Supported program reporting and data collection efforts to monitor outcomes and improve service delivery
Education
Bachelor of Science - Criminal Justice Administration
California State University, Dominguez Hills
12-2018
Skills
- Bilingual
- Time Management & Organizational Skills
- Knowledge of Community Resources & Social Services
- Resource Navigation & Service Linkage
- Client Advocacy & Engagement
- Client-Centered Service Delivery
Certification
- Mental Health Recovery Specialist
Timeline
Community Support Specialist
Shields For Families
07.2025 - Current
Time Limited Subsidy Housing Lead Case Manager
Shields For Families
02.2020 - 06.2025
Bachelor of Science - Criminal Justice Administration
California State University, Dominguez Hills