Jennifer Hernandez
PLACERVILLE,CA
Summary
Dynamic bartender with a proven track record at Craft & Culture Event Services, excelling in high-pressure environments. Recognized for enhancing customer satisfaction through exceptional service and complex problem-solving. A reliable team player skilled in cash handling and inventory management, consistently fostering a positive atmosphere and addressing guest concerns effectively.
Professional puppy Whelper with strong experience in animal care and management. Skilled in providing top-notch care, ensuring well-being, and maintaining clean and safe environment for mom dogs with c-sections and there puppies. Known for working in chaotic environment's, adaptability, and reliability. Expertise in feeding every two hours, dealing with puppies that need nebulizers and incubators, and administering medical care and medicine to dogs. Passionate about achieving results and enhancing lives of pets. keeping daily and hourly logs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Craft & Culture Event Services
01.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Whelper
The Real Whelp'em Home
04.2011 - Current
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Participated in training sessions to enhance skills and knowledge.
- Strengthened customer loyalty, engaging in friendly interactions and providing helpful advice on product selection.
- Coordinated with veterinarians regarding necessary medical treatments or routine check-ups for dogs in our care.
- Enhanced client satisfaction by offering customized solutions tailored to individual dogs'' needs and preferences.
- Provided exceptional customer service, addressing any concerns or inquiries from pet parents.
- Collaborated with fellow caregivers to maintain consistency in daily routines and overall care strategies.
- Reduced stress levels among boarding dogs by creating a calm, comforting atmosphere within the facility.
- Maintained detailed records on each dog''s medical history, vaccinations, allergies, and grooming requirements for accurate reference during appointments.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Pre-nursing Occupation
Folsom Lake College
Folsom, CA06-2026
High School Diploma -
Elk Grove High School
Elk Grove, CA06-1995
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Service-oriented mindset
Certification
- Rbs certification - updated through 2027
- food handlers certificate - good through 2027
- Licensed whelper - llc bussines owner
- akc whelper training coarse - still current
Languages
English
Full Professional
Timeline
Bartender
Craft & Culture Event Services
01.2015 - Current
Whelper
The Real Whelp'em Home
04.2011 - Current
Pre-nursing Occupation
Folsom Lake College
High School Diploma -
Elk Grove High School
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