Jennifer Holys
Placerville,CA
Summary
Dynamic training and development professional and former regional manager with strong focus on team collaboration and achieving results. Skilled in designing and implementing effective training programs, fostering continuous learning, and adapting to changing needs. Known for reliability, strong leadership, and excellent communication skills. Prepared to drive impactful training initiatives and enhance organizational performance. Skilled in data analytics and culture development, adept at enhancing employee engagement and performance through innovative learning strategies.
Overview
9
9
years of professional experience
Work History
Manager - Training & Development
In-Shape
08.2022 - 11.2025
- Developed and implemented comprehensive training programs aligned with organizational goals.
- Led cross-functional teams to enhance employee engagement through effective learning strategies.
- Analyzed training needs assessments to identify skill gaps and recommend targeted development initiatives.
- Created and facilitated workshops and seminars that improved team performance and knowledge retention.
- Evaluated training effectiveness using feedback mechanisms to ensure continuous improvement.
- Collaborated with upper leadership to align training initiatives with strategic business objectives.
- Successfully integrated remote learning options into existing course offerings, accommodating both in-person and virtual trainees.
Regional Manager
European Wax Center
01.2021 - 02.2022
- Providing support and leadership to all center managers to effectively coach their individual associates
- Re-launched 6 locations located in DFW market during an acquisition with training, recruiting, and on-going development and support
- Leveraged profit opportunities by recruiting top talent and managing brand image and core values to exceed plan performance.
- Monitoring guest buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assessed each location's individual and team performances, analyzing KPI trends to determine best methods to improve sales results.
- Built and deepened team culture with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Led regional operations to enhance service delivery and customer satisfaction across multiple locations.
Multi Unit Manager
European Wax Center
10.2020 - 01.2021
- Defined clear targets and objectives and communicated to other team associates.
- Oversaw two 1.4-1.6 Million dollar revenue centers while analyzing pathways for growth MOM (month over month), YOY (year over year).
- Leveraging and driving performance through education of KPIs, clear short-term and long-term goals, while maintaining positive team culture
- Set aggressive targets for associates to drive brand success and strengthen motivation
Center Manager
European Wax Center
11.2017 - 10.2020
- Assessed current KPI goals, trends, and implementing training to exceed growth month to month
- Implemented policies and standard operational procedures
- Maintained center culture and offered the Ultimate Guest Experience and the Ultimate Associate Experience
- Provided company loyalty and kept to shared core values
- Monitored inventory control, hiring needs, and maintained business strategy to retain associates under my leadership
- Recognition and Rewarding associates through their milestones
Guest Service Associate
European Wax Center
08.2016 - 11.2017
- Delivered the Ultimate Guest Experience by assessing the guests needs, educating on sales opportunities and skin care analysis
- Maintained to be one of the top sales associates in my center
- Maintained professionalism while making guest connections to help guest retention along with personalizing their experience.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA05.2012
Skills
- Recruitment
- Sales and Business Development
- Operational Oversight
- Culture Development
- Staff and Operations Management
- Goals and Performance Driven
- Sales Projections
- Financial Literacy
- Data Analytics
- E-learning development
- Training facilitation
Timeline
Manager - Training & Development
In-Shape
08.2022 - 11.2025
Regional Manager
European Wax Center
01.2021 - 02.2022
Multi Unit Manager
European Wax Center
10.2020 - 01.2021
Center Manager
European Wax Center
11.2017 - 10.2020
Guest Service Associate
European Wax Center
08.2016 - 11.2017
High School Diploma -
Laguna Creek High School