Tiffany Baxter
Placerville,CA
Summary
Dynamic nurse with a proven track record at Dignity Health Medical Group, enhancing care compliance and access to care. Skilled in triage, emergency response and health record management, I advocate for patients while delivering exceptional clinical assessments. Committed to fostering family education and team coordination to achieve optimal health outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Liaison
Dignity Health Medical Group
08.2023 - Current
- Developed rapport with patients, fostering trust and improving overall satisfaction within care services.
- Obtained history and gathered triage information to determine appropriate avenue for care by using ClearTriage
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider
- Educated patients on available resources within the community, helping them navigate complex healthcare systems with ease.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Increased patient adherence to treatment plans by offering regular check-ins and motivational support throughout their care journey.
Case Manager
Marshall Medical Center
07.2010 - 07.2023
- Coordinated with teams for holistic patient care approaches
- Conducted comprehensive assessments to determine patient eligibility for services and resources.
- Developed and implemented individualized care strategies to enhance patient adherence and satisfaction.
- Facilitated communication among multidisciplinary teams to ensure cohesive patient management.
- Monitored progress of patients, adjusting care plans as necessary based on ongoing evaluations.
- Educated patients and families on disease management, promoting self-care and preventive measures.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Oncology Nurse
Sutter Roseville Medical Center
09.2010 - 10.2011
- Monitored patient vitals and responses to treatment, adjusting care plans as needed for optimal outcomes.
- Conducted assessments of patient conditions, documenting findings accurately in electronic health records for continuity of care.
- Collaborated with oncologists to develop targeted treatment plans for patients with various cancer types and stages.
- Educated patients and families on cancer diagnosis, treatment options, and side effects management strategies.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
Education
Master of Science - Nursing
Samuel Merritt University
Oakland, CA04-2013
Bachelor of Science - Economics And Business Administration
Saint Mary's College of California
Moraga, CA05-2003
Skills
- Patient Triage
- Emergency Response
- Health Record Management
- Family Education
- Patient Advocacy
- Clinical Assessment
- Medication Administration
- Team Coordination
Certification
- California Registered Nurse, License #775168
- BLS Certified July 2024
Timeline
Patient Care Liaison
Dignity Health Medical Group
08.2023 - Current
Oncology Nurse
Sutter Roseville Medical Center
09.2010 - 10.2011
Case Manager
Marshall Medical Center
07.2010 - 07.2023
Master of Science - Nursing
Samuel Merritt University
Bachelor of Science - Economics And Business Administration
Saint Mary's College of California