Kandra Freeman
Knoxville,TN
Summary
Detail-oriented and dependable professional with experience in patient services, scheduling, and administrative support. Knowledgeable in HIPAA regulations with a strong commitment to patient confidentiality. Skilled in managing high call volumes, coordinating records and appointments, and maintaining accuracy in fast-paced medical environments.
Overview
14
14
years of professional experience
Work History
Patient Care Liaison
Tennessee Orthopaedic Alliance
Knoxville, TN
04.2024 - Current
- Manage high-volume call handling while adhering to established procedures and ensuring professionalism.
- Triage calls and direct patients to appropriate departments efficiently
- Schedule appointments and ensure all updates, cancellations, and changes are entered accurately
- Ensure patient confidentiality by adhering to HIPAA guidelines.
- Communicate patient concerns to Clinic Director as needed
Stay-at-Home Parent
Home
10.2015 - 04.2024
Patient Service Representative
Women’s Care Group
Knoxville, TN
07.2012 - 10.2015
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly.
- Scheduled appointments efficiently, optimizing provider availability and patient access to care.
- Maintained accurate patient records in electronic health record systems, ensuring compliance with privacy regulations.
- Worked closely with clinical teams to improve communication and enhance the patient experience.
Education
Associates Degree - Medical Assisting
National College of Business And Technology
Knoxville, TNSkills
- HIPAA Compliance & Patient Confidentiality
- EMR Systems & Data Entry
- Patient Scheduling & Coordination
- Call Management & Triage
- Organization & Multitasking
- Customer Service
Timeline
Patient Care Liaison
Tennessee Orthopaedic Alliance
04.2024 - Current
Stay-at-Home Parent
Home
10.2015 - 04.2024
Patient Service Representative
Women’s Care Group
07.2012 - 10.2015
Associates Degree - Medical Assisting
National College of Business And Technology